topic Re: My data limit didn't reset with the new month in Get Support

My data limit didn't reset with the new month

MM18 — Wed, 17 May 2023 14:15:22 GMT

My current plan cycle started on May 13th but my data limit didn't reset. It still tells me that I used 990MB of my data which is not true so now I don't have data until June 12th. Can you advise what seems to be the problem?

Thanks

Re: My data limit didn't reset with the new month

softech — Wed, 17 May 2023 14:16:37 GMT

@MM18

With this new site, you likely still reading off the cached version, so the usage you got was not up to date

An easy way is to click the Spinner on the bottom right of the section to force a refresh.

If you don't see an updated usage still, try to login My Account using Incognito mode (or InPrivate for Edge, Private for Safari) or try again with a completely different browser like Edge/Firefox/Chrome or try on another device. You should then see the latest info from the server.

Re: My data limit didn't reset with the new month

esjliv — Wed, 17 May 2023 14:17:35 GMT

@MM18 - are you able to use any data?

If you are looking in MY ACCOUNT ensure you click the circle refresh button to see the latest data:

OR, call 611 to hear the data balance on your plan and addons (they will be totalled together).

If you discover the data DID NOT renew, than submit a ticket with support.

Public Mobile Representatives customer support agents (CSA) can be contacted by either two methods, found here:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

Re: My data limit didn't reset with the new month

hTideGnow — Wed, 17 May 2023 14:17:35 GMT

Hi @MM18

try to use Incognito/Private/Secret mode to login again and check if the usage is different

Re: My data limit didn't reset with the new month

MM18 — Wed, 17 May 2023 14:31:08 GMT

Thank you, that fixed it