topic Re: Mu Orders in Get Support

Mu Orders

Violeta1234 — Tue, 16 May 2023 19:59:51 GMT

On April 21 st I ordered the sim and the phone. It suppose to take 5 to 10 business days. Today almost one month later it is not delivered . Please help PUBLIC MOBILE.

Re: Mu Orders

softech — Tue, 16 May 2023 20:03:32 GMT

@Violeta1234 phone usually do not take that that long to deliver. Please open a ticket using Chatbot if you have a self serve My Account login, if you don't, just message them :

1. Please open ticket via Chatbot (requires access to My Account) using direct link: https://publicmobile.ca/chatbot.

Start by typing "Contact agent ", then click "Contact Us", then click "Other", click "Click here to submit a ticket ↗""
Next, enter your Community login, then enter your question. Finally use My Account login or 4 digits PIN to validate.

2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there

Re: Mu Orders

HALIMACS — Tue, 16 May 2023 22:27:05 GMT

@Violeta1234

did you receive a tracking number for the purchase? Have you attempted to track the purchase using that tracking information?

Re: Mu Orders

Violeta1234 — Wed, 17 May 2023 13:08:42 GMT

Hello,

I was never given the tracking number for shipment(s).

Two orders have been paid:

340969 for sim

340972 for the phone Samsung A03S-32GB

Thank you.

Re: Mu Orders

softech — Wed, 17 May 2023 13:09:44 GMT

@Violeta1234 we are just customers here like you. Please open a ticket with support as advised above and provide them the order numbers

Re: Mu Orders

HALIMACS — Wed, 17 May 2023 13:10:32 GMT

That’s kind of crazy that they did not provide you a tracking number for the phone purchase.

I can understand not for standalone SIM card purchases, however, phone purchases are pretty significant and should have a means for the customer to track delivery.

Re: Mu Orders

softech — Wed, 17 May 2023 13:17:39 GMT

@HALIMACS not crazy..from what I heard, they don't usually send the tracking (although they do have it)

Re: Mu Orders

computergeek541 — Wed, 17 May 2023 14:37:28 GMT

@HALIMACS @softech

It goes further.than shipment tracking not being provided. Often no notice of shipment and no sales receipt is provided.

Re: Mu Orders

HALIMACS — Wed, 17 May 2023 15:13:21 GMT

@computergeek541 @softech

That’s unacceptable.

Public mobile should, without question, be supplying shipment/tracking information for phone purchases, at least.