topic Re: I can't make phone calls but I can receive them. in Get Support

I can't make phone calls but I can receive them.

RanyaDube — Tue, 16 May 2023 19:03:48 GMT

I've tested my sim card with another phone and it does the same. My phone has money on it. I've followed the bots advice and it's still not working Please advise what to do.

Re: I can't make phone calls but I can receive them.

pmbc — Tue, 16 May 2023 19:05:28 GMT

@RanyaDube Did you just port a number to Pub Mobile from another provider or has it been working for a while a suddenly stopped working? This sounds like an incomplete port. If just ported how long ago did you port?

Re: I can't make phone calls but I can receive them.

RanyaDube — Tue, 16 May 2023 19:08:27 GMT

It had been working. I updated the IOS of my iphone and I haven't been able to make a call for over a month now. I can receive them. I've also been to the store where I purchased the SIM card and no one can help me.

Re: I can't make phone calls but I can receive them.

pmbc — Tue, 16 May 2023 19:09:34 GMT

@RanyaDube Do you get an error when you attempt to make a call?

Re: I can't make phone calls but I can receive them.

RanyaDube — Tue, 16 May 2023 19:13:40 GMT

No, it doesn't ring and I get the screen that shows the green call back button at the bottom of the screen.

Re: I can't make phone calls but I can receive them.

pmbc — Tue, 16 May 2023 19:17:29 GMT

@RanyaDube have you tried more than 1 number? Same result with multiple numbers or just the one?

Re: I can't make phone calls but I can receive them.

LitlLdy — Tue, 16 May 2023 19:20:07 GMT

@RanyaDube wrote:
I've tested my sim card with another phone and it does the same. My phone has money on it. I've followed the bots advice and it's still not working Please advise what to do.

@RanyaDube , this may seem like a silly question but when you make phone calls are you putting a 1 in front of the phone # when calling?

Re: I can't make phone calls but I can receive them.

hTideGnow — Tue, 16 May 2023 19:21:05 GMT

hi @RanyaDube

Try Reset All Networks first

if issue persists, please submit a ticket with agent and ask them to refresh your account on the system

at : https://publicmobile.ca/chatbot.

First type Contact,
then select the only choice there: "Contact..",
from the list of , choose "Other"
finally click link the blue link about submit a ticket
Another page will open and just follow: .

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM

If you have problems submitting a ticket, you can open ticket by private message (but this can take longer):

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: I can't make phone calls but I can receive them.

esjliv — Tue, 16 May 2023 19:23:00 GMT

@RanyaDube did you mean to pick the solution you picked?

So you had this issues since you updated you IOS, AND you also have this issue when you move your SIM card into another phone? Are both these facts accurate?

Try manually select the 3G / WCDMA ONLY network in your Mobile Connections area in your settings (temporarily) to see if you can make calls. But probably isn't a permanent solution.

Perform a Reset of your device's Network Settings. This also resets Wi-Fi networks and passwords, cellular settings, VPN and APN settings, and connected Bluetooth devices that you've used before.

Iphone:

To Reset Network Settings, begin by opening the Settings app. Next, tap General -> Transfer or Reset iPhone -> Reset -> Reset Network Settings. and enter your passcode.

Your iPhone will reset network settings and restart itself.

android:

Find and tap Settings > System > Advanced > Reset options > Reset network settings.

Check for outages in your area:

https://www.telus.com/en/on/outages

https://istheservicedowncanada.com/status/telus

https://downdetector.ca/status/telus/map/

Maybe try your SIM into another (3rd phone) and see if this happens.

If issues persist, submit a ticket to CSA for assistance.

To contact the Public Mobile Customer Support Agent (CSA)_Team, there are two methods to reach them found here:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

Re: I can't make phone calls but I can receive them.

RanyaDube — Wed, 17 May 2023 18:33:48 GMT

I didn't close this. Someone else did. I'm still trying to figure it out. Going through all the suggestions now.

Re: I can't make phone calls but I can receive them.

RanyaDube — Wed, 17 May 2023 18:42:40 GMT

I will test this shortly as I just have to back up all the passwords.