topic Re: Email to text - no longer working? in Get Support

Email to text - no longer working?

BenKayfetz — Thu, 16 Mar 2023 23:19:32 GMT

In the past I was able to send an email to 10digitPMnumber@msg.telus.com and I would receive it as a text message.

But it's not working anymore...

Did something change?

TIA.

Ben

Re: Email to text - no longer working?

softech — Thu, 16 Mar 2023 23:27:45 GMT

@BenKayfetz it still works, are you sending plain text or with pictures?

try the different domains:

SMS domain:

@msg.telusmobility.com
@msg.telus.com
@msg.koodomobile.com

MMS Domain:

@mms.mb.telus.com
@mms.koodomobile.com
@mms.telusmobility.com

Re: Email to text - no longer working?

Meow — Thu, 16 Mar 2023 23:28:39 GMT

Try one of these:

Send SMS from email

Recipient PM <number>

@msg.telus.com

@msg.telusmobility.com

@mms.mb.telus.com

@msg.koodomobile.com

@mms.koodomobile.com

@mms.telusmobility.com

Re: Email to text - no longer working?

BenKayfetz — Thu, 16 Mar 2023 23:44:54 GMT

I just tried all 6, with just a couple of word in the subject and one word in the body... None of them worked. .

Through work I have a system that used to send a lot of emails to text. Maybe 10 a day on average. Could PM have blocked me for "over usage"?

Re: Email to text - no longer working?

dust2dust — Thu, 16 Mar 2023 23:51:23 GMT

A recent customer was also asking about this. I tested things and they work for me too. So...

from the terms:

Your Public Mobile Services
What limits apply to my use of the Public Mobile service?
• You can only use Public Mobile services for your own individual use, with compatible devices and in compliance with the law. You also agree not to:
• Use the service in any way that requires excessive network capacity or that may adversely affect other Public Mobile customers or the service;
• Engage in any activity on the Public Mobile or partner networks that is seen as excessive or malicious, as solely determined by Public Mobile.

Re: Email to text - no longer working?

kaytus — Thu, 16 Mar 2023 23:56:09 GMT

@BenKayfetz It works fine for me

Re: Email to text - no longer working?

hycm53 — Fri, 17 Mar 2023 00:42:11 GMT

@softech wrote:
@BenKayfetz it still works, are you sending plain text or with pictures?

try the different domains:
SMS domain:
@msg.telusmobility.com
@msg.telus.com
@msg.koodomobile.com
MMS Domain:
@mms.mb.telus.com
@mms.koodomobile.com
@mms.telusmobility.com

I tried to use different email address and different domains to send email to my phone, it didn't work for me. My phone is iPhone 8 Plus.

Re: Email to text - no longer working?

BenKayfetz — Fri, 17 Mar 2023 00:45:39 GMT

I messaged customer service and they did a "refresh" of my account... That seems to have fix the issue!

Re: Email to text - no longer working?

hycm53 — Fri, 17 Mar 2023 00:54:02 GMT

@BenKayfetz wrote:
I messaged customer service and they did a "refresh" of my account... That seems to have fix the issue!

I never use this method before, but I just tried it, it didn't work for me.

Re: Email to text - no longer working?

Vlad_Belina — Tue, 16 May 2023 14:27:51 GMT

What's the number to message the customer service?

Re: Email to text - no longer working?

softech — Tue, 16 May 2023 14:47:41 GMT

@Vlad_Belina none of those working for you?

if you need to engage support for the refresh, here you are:

1. Please open ticket via Chatbot (requires access to My Account) using direct link: https://publicmobile.ca/chatbot.

Start by typing "Contact agent ", then click "Contact Us", then click "Other", click "Click here to submit a ticket ↗""
Next, enter your Community login, then enter your question. Finally use My Account login or 4 digits PIN to validate.

2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there

Re: Email to text - no longer working?

Vlad_Belina — Tue, 16 May 2023 15:05:59 GMT

Thank you... will try 🙂