topic Re: Problem unlocking phone in Get Support

Problem unlocking phone

Joancheryl — Tue, 16 May 2023 12:54:07 GMT

I have public mobile sim card in my phone now.

You sent me a PUK

My phone did not unlock, I was told I had to contact other carrier witch I did they gave me a valadation

Code, that would not work because I have ended my account with them and have your sim card in my phone

Re: Problem unlocking phone

softech — Tue, 16 May 2023 13:03:35 GMT

@Joancheryl what was the exact error message with that PUK code error?

And if it is a carrier lock, it does not matter you ended the account with them and have a PM sim card. They will give you a code and it should work, regardless of the sim card in the phone

Again, If the message is "SIM network unlock PIN" or "SIM ME lock code NP" or "SIM not Supported" or on an iPhone's About->Carrier Lock showing "SIM locked" , this is something you need to work with the carrier where you got the phone from, PM and other carrier will not be able to help. If the code your old provider provided does not work, call them back and let them know and work with them

Re: Problem unlocking phone

BKNS27 — Tue, 16 May 2023 14:33:31 GMT

@Joancheryl

Did you try any of the recommendations to get the PUK?

https://productioncommunity.publicmobile.ca/t5/Get-Support/New-registration/m-p/981137#M681365