topic Re: Text message, network connection problems in Get Support

Text message, network connection problems

Johnc2780 — Tue, 16 May 2023 21:21:23 GMT

I can't receive or send txt msgs with attached photos

Re: Text message, network connection problems

softech — Tue, 16 May 2023 10:58:35 GMT

" txt msgs with attached photos" is MMS , you will need to turn on Mobile data to send/receive. Although it needs to be on, it does not really count towards your data consumption.

Try it

Re: Text message, network connection problems

Johnc2780 — Tue, 16 May 2023 11:06:24 GMT

Mobile data is on.

Re: Text message, network connection problems

Johnc2780 — Tue, 16 May 2023 11:12:00 GMT

Yes I am using mms and my Mobile data is on. Also RCS doesn't work.ecause RCS doesn't work.

Re: Text message, network connection problems

softech — Tue, 16 May 2023 11:12:09 GMT

@Johnc2780 are you using Android or iPhone?

if Android, try to clear message cache first

Next to try, download another message app like Google Message

Last, try to click Reset All Networks, it will update the APN and should resolve the issue. (Please note it will delete saved wifi connections as well, you just need to re-join them after)

Re: Text message, network connection problems

esjliv — Tue, 16 May 2023 16:04:27 GMT

@Johnc2780 - try restarting your phone.

Also, you could try toggling into and out of airplane mode.