topic Re: I am suddenly being charged for using all my data after no problems for 2 years. in Get Support

I am suddenly being charged for using all my data after no problems for 2 years.

Egg1 — Tue, 16 May 2023 03:32:51 GMT

Why am I now using too much data? I have not changed my usage.

Re: I am suddenly being charged for using all my data after no problems for 2 years.

hairbag1 — Tue, 16 May 2023 03:34:50 GMT

@Egg1

in settings, turn off data to any apps that you don't regularly use.

Re: I am suddenly being charged for using all my data after no problems for 2 years.

softech — Tue, 16 May 2023 03:44:27 GMT

@Egg1

thiss could happen, maybe apps or OS update?

how much data you have per cycle?

are your using Android? check the Data usage page and it will give you hint how much data used and which app used the data

Re: I am suddenly being charged for using all my data after no problems for 2 years.

_LL_ — Tue, 16 May 2023 03:56:08 GMT

Many ways for this to happen:

A new app updating in the background

Wifi drops off when streaming a video at home

Viewing an email with large attachments

etc.

Unless you are on the multi GB plans, the only effective way to prevent it is to disable data usage for most apps through your phone settings.

If you suspect this to be an error on PM’s part, you can always send a support ticket, but I wouldn’t keep my hopes up.

Re: I am suddenly being charged for using all my data after no problems for 2 years.

dust2dust — Tue, 16 May 2023 04:42:56 GMT

Charged? There's no charge for anything when you've used all your data.

Are you getting the text notifications from 611 about having used 75% or 95%?

Re: I am suddenly being charged for using all my data after no problems for 2 years.

HALIMACS — Tue, 16 May 2023 10:08:42 GMT

This is a question only you have control over, @Egg1

Would recommend that you Google "lower data usage" and use the many options it provides which are all settings on your device.

Re: I am suddenly being charged for using all my data after no problems for 2 years.

esjliv — Tue, 16 May 2023 16:14:03 GMT

@Egg1 - are you sure you are out of your data ?

Call 611 from your device and check your data balance. This will include any plan or addon data you have remaining on your account.

If you received texts about using up data and it does not match up to what 611 is telling you or your refreshed My Account screen (as @hairbag1 is showing), then ignore the texts.