topic Re: Approve Porting Number to New Provider in Get Support

Approve Porting Number to New Provider

bakoukou — Tue, 16 May 2023 02:01:23 GMT

I am travelling long-term and requested to port my number to Fongo. They say Public Mobile will text me to approve the port, but I cannot receive text messages abroad. How else can I approve the port?

Thanks!

Re: Approve Porting Number to New Provider

softech — Tue, 16 May 2023 01:58:58 GMT

@bakoukou you will need to see if PM support will take the approval verbally instead of text. i think it is possible. But important part is, the account must be still ACTIVE

Please message support:

1. Please open ticket via Chatbot (requires access to My Account) using direct link: https://publicmobile.ca/chatbot.

Start by typing "Contact agent ", then click "Contact Us", then click "Other", click "Click here to submit a ticket ↗""
Next, enter your Community login, then enter your question. Finally use My Account login or 4 digits PIN to validate.

2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there

Re: Approve Porting Number to New Provider

computergeek541 — Tue, 16 May 2023 02:01:10 GMT

@bakoukou wrote:
I am travelling long-term and requested to port my number to Fongo. They say Public Mobile will text me to approve the port, but I cannot receive text messages abroad. How else can I approve the port?
Thanks!

@bakoukou wrote:
I am travelling long-term and requested to port my number to Fongo. They say Public Mobile will text me to approve the port, but I cannot receive text messages abroad. How else can I approve the port?

After the porting process has been started, a ticket will need to be opened to contact a Pubolic Mobile customer support agent. This customer support agent will be able to manually allow the phone number trransfer. Tickets to Public Mobile customer support agents need to be opened using the chatbot: https://widget.telus.tiia.ai/publicmobile/publicmobile.html

Re: Approve Porting Number to New Provider

bakoukou — Tue, 16 May 2023 08:06:59 GMT

Thank you for the detailed instructions, I've done exactly that!

Re: Approve Porting Number to New Provider

bakoukou — Tue, 16 May 2023 08:07:11 GMT

Perfect, thank you!