topic Porting number problem in Get Support

Porting number problem

2508594456 — Tue, 16 May 2023 02:25:20 GMT

Tried to port my number but missed my text from shaw. Now I don't have old sim. Is there any way to still port my number?

Re: Porting number problem

softech — Tue, 16 May 2023 02:28:39 GMT

@2508594456 you do need the old sim to reply YES to the porting authorization text. You have to contact your old provider to sort this out with them, maybe they are ok with a verbal approval

once sorted with old provider, call the PM porting team and they will re-trigger the porting request. I will send you the porting team phone number to your community inbox

Re: Porting number problem

BKNS27 — Tue, 16 May 2023 02:58:48 GMT

@2508594456

You need the Shaw SIM to reply to the text confirming you are porting over to PM.

You will need to purchase another SIM and replace the old SIM.

Also, your Shaw account must be active to allow your number to be ported.

Re: Porting number problem

esjliv — Tue, 16 May 2023 16:16:33 GMT

Hello Poster, I would suggest you submit a ticket to customer support and change your Community name, as I presume that is your phone number. Just safe to do, in my opinion.