topic Re: upgraded to the 15gb/$40 plan but DID NOT GET ANY DATA in Get Support

upgraded to the 15gb/$40 plan but DID NOT GET ANY DATA

luna4you — Tue, 16 May 2023 02:02:22 GMT

Hello! I got an offer via text to upgrade my plan a few months and it still did not upgrade to 15g of data. I am wondering if someone from Public Mobile support can help me??

Re: upgraded to the 15gb/$40 plan but DID NOT GET ANY DATA

softech — Tue, 16 May 2023 01:09:44 GMT

@luna4you the My Account site has serious problem with cache, you could be reading old cached info

Please login My Account using Incognito mode (or Private mode with Safari) and it should then show you the correct data, 15GB

Re: upgraded to the 15gb/$40 plan but DID NOT GET ANY DATA

BKNS27 — Tue, 16 May 2023 01:13:42 GMT

@luna4you

Try rebooting your phone by powering off then power back on.

Re: upgraded to the 15gb/$40 plan but DID NOT GET ANY DATA

HALIMACS — Tue, 16 May 2023 01:17:28 GMT

@luna4you

Try clearing cache and cookies and opening an incognito tab
Try using a completely different browser from a completely different device which does not have stored/remembered credentials

Also, try tapping the highlighted area when logged into self-serve for a refreshed page version:

Re: upgraded to the 15gb/$40 plan but DID NOT GET ANY DATA

Korth — Tue, 16 May 2023 04:55:21 GMT

I assume the phone has been configured with Public Mobile's APN settings. And that cellular data is turned on. And the phone has then been rebooted (full power cycle off then on, not an ordinary restart) to ensure the setting changes persist.

Re: upgraded to the 15gb/$40 plan but DID NOT GET ANY DATA

esjliv — Tue, 16 May 2023 16:30:03 GMT

@luna4you - none of us are public mobile representatives. We are all customers like you trying to help one another here on the forum.

If you after you check your My Account without refresh issues, OR call 611 to check the data balance you have, and you still show you are not on the new plan, you can go ahead and schedule a "plan change for next renewal".

Don't choose 'change now', because you will not get any prorating funds in this current cycle back.

The plan is available in My Account :