topic Re: Cannot receive calls and texts in Get Support

Cannot receive calls and texts

edwinsantiago — Tue, 16 May 2023 00:13:31 GMT

Just ported my number and could not receive calls and texts either.

Re: Cannot receive calls and texts

dust2dust — Tue, 16 May 2023 00:16:01 GMT

Did you leave the old sim in a phone to reply to the confirmation text? Was the old service still active (if not Telus or Koodo)?

Re: Cannot receive calls and texts

softech — Tue, 16 May 2023 00:20:15 GMT

@edwinsantiago

maybe you missed the porting text from your old provider?

A critical part to porting is to receive a text from your old provider and you have to reply YES within 90 mins.

If you missed that and you have requested porting for over 90 mins, you will need to contact PM support to retrigger the process. There is a number to call to talk to live support, I will message the number to you via the Community inbox ( https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage ) . Check the envelope icon on top right. Call them and get it fixed

Re: Cannot receive calls and texts

edwinsantiago — Tue, 16 May 2023 00:20:50 GMT

Hi, unfortunately I ported my number. It has been more than a week I am having this issue.

Re: Cannot receive calls and texts

softech — Tue, 16 May 2023 00:24:42 GMT

@edwinsantiago wrote:
Hi, unfortunately I ported my number. It has been more than a week I am having this issue.

@edwinsantiago i think the porting was not completed. Call the porting team number I sent you to confirm the porting status.

Re: Cannot receive calls and texts

esjliv — Tue, 16 May 2023 16:34:57 GMT

@edwinsantiago wrote:
Hi, unfortunately I ported my number. It has been more than a week I am having this issue.

@edwinsantiago - a week - Was this a landline or voip?

Is your My Account showing Active, if so:

*try your SIM card into another compatible phone for a few days to see if the issues are the same...this could rule out a device issue/setting.

*Check if your phone is blacklisted here: https://www.devicecheck.ca/check-status-device-canada/

*is your phone locked to the previous provider? Call them to have it unlocked.