topic Re: Transfer Landline Issues in Get Support

Transfer Landline Issues

H_Roberts — Mon, 15 May 2023 20:31:23 GMT

1) Instructions say use *exact* landline provider information. No can do:

a) PM's input box does not allow entering numbers for the street 😞

b) PM's input box does not allow entering a town/city that isn't resident in the drop down 😞

2) Instructions suggest that applying for the transfer could kill my account with Bell.

a)Yes I can stipulate not to change Internet/TV, so that hopefully holds, and no change is made,

but I wouldn't want to find out after the fact, that it didn't, and my whole Bell Account was killed.

b)I have two landlines with Bell. I only want one transferred. I do not want, the other affected, in

any way! There is no stipulation (as per Internet/TV) to stipulate, no change to other landlines,

and only transfer/drop, the single phone number requested.

I can't afford to have something go wrong here, and the process seems iffy.

Any assurance that bad things won't happen to the rest of my Bell Account, if I apply

to have a single phone number transfer?

Thanks!

Re: Transfer Landline Issues

hairbag1 — Mon, 15 May 2023 19:46:20 GMT

@H_Roberts

I suggest you take a new local number from the pool until you're your account stabilizes...then get CSA to assist with particular number port.

Re: Transfer Landline Issues

H_Roberts — Mon, 15 May 2023 19:55:59 GMT

Wow, thanks for the super swift reply. Yes I had checked off, all the things to do before applying for a landline number transfer. No problems there. Just dubious (for reasons given) about the final step of applying for the transfer through PM. I'd like to apply through PM, and avoid approaching Bell first, in case they drop my number before PM picks it up.

Re: Transfer Landline Issues

softech — Mon, 15 May 2023 20:00:38 GMT

@H_Roberts address field is not important for PM. Just enter as much as you can. Important thing for your porting is enter the correct phone number and the account number if it asks you

Also, please note it take as many as 7 day for porting from landline

Re: Transfer Landline Issues

esjliv — Mon, 15 May 2023 20:04:11 GMT

@H_Roberts - i ported a Bell landline years ago to public mobile and it went really smoothly. I also had tv/internet with Bell. I ended up calling Bell and telling them my plan to port the number out. They gave me another Bell number due to better bundling prices.

But you said you have two bell accounts/numbers?

Just make sure you port the number AND correct account number when you port to public mobile.

Check to see if your number can be ported from this Koodo website (Telus owns Koodo and Public Mobile), so, same allowances here:

https://secure.koodomobile.com/checktransfereligibilityparrot/default.do?lang=en&appname=otherportal

Note that incoming calls are usually the last to port over.

Landline ports can take 3+ days. Expect a mix of services on the landline and Public Mobile SIM card until port is complete.

See helpful info. here: https://www.publicmobile.ca/en/bc/get-help/articles/port-fraud-protection

Re: Transfer Landline Issues

dabr — Mon, 15 May 2023 20:12:40 GMT

@H_Roberts Just to add to what's been mentioned, make sure to not transfer the primary number to PM as that could lose the secondary number if they're on the same account, unless I'm not remembering something about transferring one line from an account with multiple numbers.

Re: Transfer Landline Issues

H_Roberts — Mon, 15 May 2023 20:25:28 GMT

> address field is not important for PM

Thank-you for resolving the first issue I mentioned 🙂

Re: Transfer Landline Issues

computergeek541 — Mon, 15 May 2023 20:36:43 GMT

@softech wrote:
@H_Roberts address field is not important for PM. Just enter as much as you can. Important thing for your porting is enter the correct phone number and the account number if it asks you

@softech

When porting from a landline, address is extemely important as it is part of the porting authorization check. I'm also uncertain that account number is even asked for on the porting form when requesting a port from a landline.

Re: Transfer Landline Issues

H_Roberts — Mon, 15 May 2023 20:42:40 GMT

> But you said you have two bell accounts/numbers?

I have: 1 Bell account number

1 Bell customer number

1 Billing address

Which includes:

1 'TV Service'

1 'Home Phone' which is composed of two landlines (in different locations)

a)Number xxx-xxx-xxxx (home location)

b)Number yyy-yyy-yyyy (office location)

> Just make sure you port the number AND correct account number when you port to public mobile.

I'll be sure the port the correct number, the concern would be if the single account was closed 😞

> Check to see if your number can be ported from this Koodo website...

I did and reply was "Yes, this number is eligible to move to Koodo Mobile."

So I shouldn't have an issue there.

Re: Transfer Landline Issues

H_Roberts — Mon, 15 May 2023 20:49:10 GMT

Thanks dabr,

> make sure to not transfer the primary number to PM as that could lose the

> secondary number if they're on the same account

That's what has me worried (my situation described, in my reply to esjliv )

Re: Transfer Landline Issues

dabr — Mon, 15 May 2023 21:02:57 GMT

@H_Roberts The number you first had with Bell would be your primary number and then you could have added a second line to account which could be ported out first leaving the primary number/account intact.

edit: BTW, I see @computergeek mentions that the address is important for transferring landlines, so you'll want to confirm everything first.

You might want to submit a ticket to customer support via chatbot and ask for assistance before you attempt any transfer and clarify all the details around transferring only one number too. Here's a link to chatbot if needed: https://www.publicmobile.ca/get-help

Re: Transfer Landline Issues

H_Roberts — Mon, 15 May 2023 21:15:41 GMT

Yikes! I can't believe how fast you guys respond on this forum. Many Thanks To All.

Thanks computergeek541,

> When porting from a landline, address is extremely important as it is part

> of the porting authorization check...

OK, so I guess that isn't resolved and may be unresolved-able, since PM's application dialogue, won't cooperate 😞

What I had been hoping to hear, was that:

1)The PM application would work (despite it not accepting my address).

2)That PM could do no worse than snag a single number per application.

3)And better, that the current provider (Bell) would contact me for affirmation

before doing anything. At which time I could confirm that, I just wanted to

drop one number/line (and nothing else). I was hoping that the

fore-warnings of 'up to 7 days' accounted for Bell seeking confirmation.

Oh Well...

Re: Transfer Landline Issues

H_Roberts — Mon, 15 May 2023 21:26:49 GMT

Thanks again dabr,

> The number you first had with Bell would be your primary number...

Naturally , because that's the one I need to port 🙂

> Here's a link to chatbot if needed: https://www.publicmobile.ca/get-help

Thank-you. Needed, I'm entirely new to this.

Re: Transfer Landline Issues

softech — Mon, 15 May 2023 21:34:06 GMT

@H_Roberts as @computergeek541 corrected my message earlier, the address field could be important for land line porting, I guess it is best to get a temporary number first and open ticket with support for a manual porting help, as advised by @hairbag1

Re: Transfer Landline Issues

dabr — Mon, 15 May 2023 21:39:33 GMT

@H_Roberts If you're wanting to transfer your primary line from Bell, then you should first talk with customer support there and ask them if it's possible to transfer that line without it affecting your secondary line that you plan on keeping with Bell. They might be willing to help with a workaround since you plan on remaining as their customer for internet services as well, I'm guessing?

Re: Transfer Landline Issues

dust2dust — Mon, 15 May 2023 21:54:54 GMT

Re: Transfer Landline Issues

Meow — Mon, 15 May 2023 22:11:37 GMT

Are you SURE transferring land line number (REAL land line number !) is a good idea?

Some companies will Not send 2FA (nor SMS) to 'real' land line number even though that number is now attached to mobile device.

Look at this example:

This is REAL Land line number (Bell wires)

And this is Real Mobile number (only through air)

Re: Transfer Landline Issues

computergeek541 — Mon, 15 May 2023 22:16:06 GMT

@Meow wrote:
Are you SURE transferring land line number (REAL land line number !) is a good idea?
Some companies will Not send 2FA (nor SMS) to 'real' land line number even though that number is now attached to mobile device.
Look at this example:

There are no additional restrictions for transferring a landline number to Public Mobile. The text message sent by wireless carriers is sent by the carrier that the numberr originates from. Bell Canada knows not to send a text message to landline, nor does this make a difference. It's also up to Bell Canada to approve such a landline number transfer, regardless.

Re: Transfer Landline Issues

H_Roberts — Mon, 15 May 2023 22:50:46 GMT

Hi dust2dust,

Thank-you for illustrating the box I was referencing in my opening post:

> 2) Instructions suggest that applying for the transfer could kill my account with Bell.

Re: Transfer Landline Issues

computergeek541 — Mon, 15 May 2023 22:53:14 GMT

@H_Roberts wrote:
Hi dust2dust,
Thank-you for illustrating the box I was referencing in my opening post:
> 2) Instructions suggest that applying for the transfer could kill my account with Bell.

If the landline number is the only service on the Bell account, porting out the phone number does in fact close the Bell account.