topic Re: charges in Get Support

charges

moman — Mon, 15 May 2023 18:33:00 GMT

i had a 10GB for $ 40.00 Plan, My plan date is on the 10th of each month and the monthly charges was withdrawn on the 11 of May, on the 12th i changed my plan to 15gb for $40.00 and i was charged $40.00 for the change even though the cost for the plan was same, How do i get the charges reversed.

Re: charges

softech — Mon, 15 May 2023 18:40:48 GMT

@moman first, PM is running on 30 days cycle and NOT monthly, hence the billing date will move up one day after a 31 days month

For the plan, change, you should have used Change plan on renewal date to schedule a plan change on the next renewal date instead of Change Plan now right on the next day after renewal

PM is prepaid and usually do not provide refund. Since it has been just couple days, there is a chance support agrees to refund , please open ticket with support and discuss with them

1. Please open ticket via Chatbot (requires access to My Account) using direct link: https://publicmobile.ca/chatbot.

Start by typing "Contact agent ", then click "Contact Us", then click "Other", click "Click here to submit a ticket ↗""
Next, enter your Community login, then enter your question. Finally use My Account login or 4 digits PIN to validate.

2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there

Re: charges

esjliv — Mon, 15 May 2023 18:41:35 GMT

@moman If you change your plan on the "Change Now" option, you do not get prorated the amount already paid.

So you should have choose "Change on Next Renewal".

However, you can ask CSA and see what they can do for you.

Public Mobile Representatives customer support agents (CSA) can be contacted by either two methods, found here:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

Re: charges

will13am — Mon, 15 May 2023 19:00:12 GMT

@moman , it is probably much easier to just queue up the plan change for the next cycle which is not that far away. Unless you run out of data frequently, there is no $ savings, just getting more data that might or might not be used.