topic Re: questions as following in Get Support

questions as following

yx1997 — Mon, 15 May 2023 20:41:24 GMT

1. how to submit ticket ticket to the customer service, what is the link?

How can I cancel the redemption

I accidentally pressed wrong, how to cancel and return the points and the redemptions for me?

Re: questions as following

esjliv — Mon, 15 May 2023 18:08:28 GMT

@yx1997 wrote:
1. how to submit ticket ticket to the customer service, what is the link?

Public Mobile Representatives customer support agents (CSA) can be contacted by either two methods, found here:
https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

2.
How can I cancel the redemption
I accidentally pressed wrong, how to cancel and return the points and the redemptions for me?
See what customer support says when you submit a ticket about this.

@yx1997 see above

Re: questions as following

hTideGnow — Mon, 15 May 2023 18:10:07 GMT

HI @yx1997 to request reversing the redemption, please submit a ticket with CS agnet at : https://publicmobile.ca/chatbot.

First type Contact,
then select the only choice there: "Contact..",
from the list of , choose "Other"
finally click link the blue link about submit a ticket
Another page will open and just follow: .

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM

If you have problems submitting a ticket, you can open ticket by private message (but this can take longer):

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: questions as following

softech — Mon, 15 May 2023 18:11:51 GMT

@yx1997 i am not sure if returning the point is allowed, but please check with support by opening ticket with them

1. Please open ticket via Chatbot (requires access to My Account) using direct link: https://publicmobile.ca/chatbot.

Start by typing "Contact agent ", then click "Contact Us", then click "Other", click "Click here to submit a ticket ↗""
Next, enter your Community login, then enter your question. Finally use My Account login or 4 digits PIN to validate.

2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there