topic Re: Unable to complete the payment in Get Support

Unable to complete the payment

SanaNayab — Mon, 15 May 2023 16:42:41 GMT

Hello there,

My package not renewing due to a credit card change. I am unable to update the new credit card. Please help me.

Re: Unable to complete the payment

esjliv — Mon, 15 May 2023 16:44:09 GMT

@SanaNayab try opening a tab in incognito mode, and maybe wait an hour before you try again.

If still issues after that, contact Public Mobile Representatives customer support agents (CSA). Then can be contacted by either two methods, found here:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

Re: Unable to complete the payment

softech — Mon, 15 May 2023 16:45:10 GMT

@SanaNayab you were able to login and just unable to update the credit card?

Try to wait a full hour first, then try to login using Incognito mode and try update the card

if you cannot login My Account at all, try Reset Password link there or you might need support to help

if you need the account up and running first, get a voucher from SDM/711/Shell/London drug , and then load the voucher using *611

Re: Unable to complete the payment

hairbag1 — Mon, 15 May 2023 16:45:55 GMT

@SanaNayab

you can go to Shell gas and get payment vouchers, then dial 611 to add them to your account to get you going. Deal with credit card issue later.