topic Re: US Roaming not working in Get Support

US Roaming not working

PatPublic44 — Mon, 15 May 2023 14:17:47 GMT

I purchased the US roaming for data, calls and text. When I was at US, they were not working. Please review. Thanks

Re: US Roaming not working

dust2dust — Mon, 15 May 2023 14:20:24 GMT

Are you home now? Was that a re-purchase from having one immediately before?

Re: US Roaming not working

softech — Mon, 15 May 2023 14:20:35 GMT

@PatPublic44

which state and city you were at?

did it connect to T-Mobile?

since you are back here already, I guess you can open ticket with PM support and ask them for a refund

1. Please open ticket via Chatbot (requires access to My Account) using direct link: https://publicmobile.ca/chatbot.

Start by typing "Contact agent ", then click "Contact Us", then click "Other", click "Click here to submit a ticket ↗""
Next, enter your Community login, then enter your question. Finally use My Account login or 4 digits PIN to validate.

2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there

Re: US Roaming not working

BKNS27 — Mon, 15 May 2023 14:22:21 GMT

@PatPublic44

You will need to connect to T-Mobile network to work but where were you in the USA?

If you are back in Canada, contact a CS_Agent for a refund.