topic Re: Service in Get Support

Service

Mellymel1987G — Mon, 15 May 2023 11:11:41 GMT

I paid my phone with payment voucher and my service still not working

softech — Mon, 15 May 2023 11:45:13 GMT

try to reboot the phone once

if it still does not work, login My Account using Incognito mode, check if the account status is active or suspended.

If suspended, check if the amount from the voucher just sitting as Available fund. If it is, click Reactivate my plan if the button is there

Handy1 — Mon, 15 May 2023 11:47:31 GMT

@Mellymel1987G Try rebooting the phone first