topic Re: $30 Refund requested for US data package that didn’t work in Get Support

$30 Refund requested for US data package that didn’t work

Jeff_66 — Mon, 15 May 2023 00:57:28 GMT

Hello, I am requesting a refund as the full data is still in my account as I could not access it. I am extremely disappointed and frustrated as it would have been handy on our Alaskan cruise

jeff

Re: $30 Refund requested for US data package that didn’t work

computergeek541 — Mon, 15 May 2023 00:57:13 GMT

@Jeff_66 wrote:
Hello, I am requesting a refund as the full data is still in my account as I could not access it. I am extremely disappointed and frustrated as it would have been handy on our Alaskan cruise
jeff

To receive a refund for an add-on service that didn't work, you'll need to contact Public Mobile. Posting a message here is usually only seen by other customers. Please use the chatbot to open a ticket and ask a customer support agent for assistance: https://widget.telus.tiia.ai/publicmobile/publicmobile.html

Re: $30 Refund requested for US data package that didn’t work

softech — Mon, 15 May 2023 01:03:12 GMT

@Jeff_66 PM roaming does not work in Alaska. It is actually not really PM problem but T-Mobile's T-Mobile is unable to provide the roaming support for PM in Alaska (T-Mobile themselves does not have network there and need to rely on another provider too)

however, PM usually able to provide refund in such situation, please open ticket with support :

1. Please open ticket via Chatbot (requires access to My Account) using direct link: https://publicmobile.ca/chatbot.

Start by typing "Contact agent ", then click "Contact Us", then click "Other", click "Click here to submit a ticket ↗""
Next, enter your Community login, then enter your question. Finally use My Account login or 4 digits PIN to validate.

2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there

Re: $30 Refund requested for US data package that didn’t work

NdeyA — Mon, 15 May 2023 02:16:41 GMT

Hi Jeff,

it happened to me and i had to switch between providers and it did work for me. its an alternative before requesting a refund. i hope this helps!

Re: $30 Refund requested for US data package that didn’t work

hycm53 — Mon, 15 May 2023 15:22:50 GMT

@Jeff_66 wrote:
Hello, I am requesting a refund as the full data is still in my account as I could not access it. I am extremely disappointed and frustrated as it would have been handy on our Alaskan cruise
jeff

US roaming add-on doesn't work in Alaska unfortunately and PM service doesn't work on cruise either. You can use cruise WIFI but will cost more.

Re: $30 Refund requested for US data package that didn’t work

mabba18 — Mon, 15 May 2023 19:05:34 GMT

Can you go into more detail. Not sure what you mean by switching providers.

Going on a cruise soon as well. I would like to add US roaming, but everything I have read says it doesn't work in Alaska.

Re: $30 Refund requested for US data package that didn’t work

softech — Mon, 15 May 2023 19:08:09 GMT

@mabba18

I think he meant to buy local data sim.

Look like this is the only solution to get connected in Alaska. Get AT&T or GCI, they both should work well there

and again, you should be able to ask PM for refund or some compensation, depends if you used the data elsewhere in US

Re: $30 Refund requested for US data package that didn’t work

mabba18 — Mon, 15 May 2023 19:14:52 GMT

Okay, I though that is what it might be. Just wanted to make sure, as someone in another thread mentioned that connecting to a different wireless network under settings might work (i.e manually selecting AT&T). Hoping that someone tried it and it worked. 🙂

Re: $30 Refund requested for US data package that didn’t work

softech — Mon, 15 May 2023 19:26:16 GMT

@mabba18 At&t used to be PM's roaming partner and roaming in Alaska was working at that time. Roaming wirh AT&T has not been working for a year and roaming in Alaska also no longer working since