topic Re: Cannot call a rogers network cell phone custumer in Get Support

Cannot call a rogers network cell phone custumer

Sammy2011 — Sun, 14 May 2023 20:05:00 GMT

The phone will call everything except to a rogers network cell phone.

softech — Sun, 14 May 2023 20:05:23 GMT

@Sammy2011 this could be your problem but could also be your friend's. did you just joined PM or your friend just ported the number?

esjliv — Sun, 14 May 2023 20:05:23 GMT

@Sammy2011 - if you just ported over a number from another provider or activated with a number, this may be temporary.

Try restarting your phone or perform a reset of the network settings.

If issues persist, submit a ticket to CSA to see if they can help.

To contact the Public Mobile Customer Support Agent (CSA)_Team, there are two methods to reach them found here:

computergeek541 — Sun, 14 May 2023 20:05:31 GMT

@Sammy2011 wrote:
The phone will call everything except to a rogers network cell phone.

This appears to be an intercarrier routing issue. Please open a ticket using the chatbot: https://widget.telus.tiia.ai/publicmobile/publicmobile.html

hTideGnow — Sun, 14 May 2023 20:06:26 GMT

hi @Sammy2011 just one Rogers number? try reboot phone or add 1 to the number to dial