topic Re: Public mobile customers to be moved to lucky mobile in Get Support

Public mobile customers to be moved to lucky mobile

spetz — Sun, 25 Sep 2022 17:14:13 GMT

I went to get a SIM card from the place I always get a SIM card from and they told me that they do not sell public Mobile SIM cards anymore and customers are going to be moved to Lucky mobile is this true?

Re: Public mobile customers to be moved to lucky mobile

Outdoorsman — Sun, 25 Sep 2022 13:30:02 GMT

@spetz lol no, just another rep that has no idea what he is talking about, if you need a sim the fastest way is to go to a telus or koodo store 😀

Re: Public mobile customers to be moved to lucky mobile

spetz — Sun, 25 Sep 2022 13:31:39 GMT

Ok. he wouldnt even sell me a sim card cuz they had none for this reason. Public mobile will.slowly be moving costumers over. Thats pretty bad if they dont even know whats up

Re: Public mobile customers to be moved to lucky mobile

darlicious — Sun, 25 Sep 2022 13:34:03 GMT

@spetz

Public Mobile SIM cards are no longer available at retail locations. They can be only be purchased at corporate Koodo and telus stores, online from public mobile (currently on sale for $5 each) and Amazon if they're still in stock.

If you are planning on purchasing from a corporate Koodo or telus a store be sure to call ahead to see if they have public mobiles and cards in stock and for sale at the MSRP of $10+tax.

Lucky mobile is owned by Bell so the store rep was misinformed as there's no reason a public mobile customers would be moved to the competition.

Re: Public mobile customers to be moved to lucky mobile

spetz — Sun, 25 Sep 2022 13:35:47 GMT

I ended up purchasing them online

Re: Public mobile customers to be moved to lucky mobile

Outdoorsman — Sun, 25 Sep 2022 13:36:01 GMT

@spetz there is no talk about public shutting down but if they ever did they would move us to Koodo I imagine not to a company owned by bell

Re: Public mobile customers to be moved to lucky mobile

jor123 — Sun, 25 Sep 2022 14:35:15 GMT

Lucky mobile is a bell brand, public mobile Telus.

Re: Public mobile customers to be moved to lucky mobile

DDM69 — Sun, 25 Sep 2022 16:02:56 GMT

The rep is an idiot. Public is owned by Telus and Lucky is owned by Bell. If anything were to ever happen, Public customers would be absorbed into Koodo(owned by Telus) or Telus.

It’s sad to hear people lie so often and so easily.

Re: Public mobile customers to be moved to lucky mobile

hTideGnow — Sun, 25 Sep 2022 16:06:50 GMT

HI @spetz There is no acquisition for PM from Bell. PM still owned by Telus this time

So, we can tell how knowledgeable that sales guy is. If you ever need to activate other provider, do not go there

Re: Public mobile customers to be moved to lucky mobile

Glally — Sun, 14 May 2023 16:49:33 GMT

I had a rep tell me that Lucky and Public mobile are the same, which is not true of course.

Re: Public mobile customers to be moved to lucky mobile

hTideGnow — Sun, 14 May 2023 16:21:55 GMT

hi @Glally the rep just want to earn some Lucky commission. 🙂

Re: Public mobile customers to be moved to lucky mobile

Glally — Sun, 14 May 2023 16:28:11 GMT

In some cases tell you Lucky is better, which I disagree because Public mobile is better when it comes to saving money.

Re: Public mobile customers to be moved to lucky mobile

Glally — Sun, 14 May 2023 16:54:50 GMT

If course I here the argument that as far as Data goes Lucky is better, which I also disagree for 2 reasons, 1 data is will throttle down to 128 kb after limit of full speed, and 2 there is more data on some plans compared to Lucky such as the $40 and $45 plans.

Re: Public mobile customers to be moved to lucky mobile

hTideGnow — Sun, 14 May 2023 16:55:43 GMT

hi @Glally Lucky is worse for roaming, Lucky has no roaming at all, PM has US roaming. But Lucky has award winning app which PM lacks

Re: Public mobile customers to be moved to lucky mobile

Alally — Sun, 14 May 2023 19:01:23 GMT

I'm planning to leave Lucky mobile because savings aren't as great as claimed. The only good thing is the $20 dollar store coupon

Re: Public mobile customers to be moved to lucky mobile

hTideGnow — Sun, 14 May 2023 19:03:45 GMT

hi @Alally saving wise, PM is better. But be aware that PM's support is all online, you cam also come to seek help from Community here.