topic Re: SIM card issues in Get Support

SIM card issues

Chandra_lumina — Sat, 13 May 2023 20:27:07 GMT

Several times a week my messages are unable to send, then I either have to search for my network through settings via WiFi or eject my SIM card then re-insert it.

Re: SIM card issues

HALIMACS — Sat, 13 May 2023 15:59:33 GMT

Does this happen in all areas, or certain areas, @Chandra_lumina

Could be reception-based, or SIM card issues.

Can you try the SIM card in different device for awhile to test? While you're at it, try the other device's SIM card in your device. These help pinpoint whether device or SIM/account issues....

You can also ask the Customer Support agents to reprovision the account to see if that helps

To contact a Customer Support Agent, there are 2 methods:

Use the ticketing system for a faster response time. Click here to create a support ticket, then type Customer Support Agent, then Contact Us, or,
Send a private message to Customer Support Agent by clicking here. You’ll need to be logged into your Community account for the link to work.

Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar.

Re: SIM card issues

will13am — Sat, 13 May 2023 16:17:16 GMT

@Chandra_lumina , SIM cards are almost never the problem with connectivity. It could be the phone, maybe the local network. Try using the SIM card in a different device as suggested.

Re: SIM card issues

Dunkman — Sat, 13 May 2023 17:18:25 GMT

@Chandra_lumina

Is your talk and data working properly?

What model phone are you using?

iMessage with iphones needs data or Wifi connection to send iMessages

If android, if you are using RCS messaging, also need data or Wifi.

You can also try network reset of phone to see whether that makes a different. This will erase saved Wifi setting passwords.

Re: SIM card issues

Meow — Sat, 13 May 2023 17:29:45 GMT

It could be your phone is giving up.

Remove SIM, try to clean (blow dry air) over phone's SIM compartment, clean SIM contacts.

Re: SIM card issues

hTideGnow — Sat, 13 May 2023 18:06:32 GMT

Hi @Chandra_lumina

cases like this usually is a device issue and not sim. Borrow a phone from friend for a week and confirm if you experience the same

Re: SIM card issues

Tsawwassen — Sun, 14 May 2023 15:47:59 GMT

Common problem - I gave up on using SMS and MMS - I just use iMessage that takes very little data.

Re: SIM card issues

dust2dust — Sun, 14 May 2023 15:53:15 GMT

@Tsawwassen- Which would exclude anybody with an Android. Just what Apple would love to hear. Surely you have the send as sms and send as mms options turned on. And hey, then it doesn't take data.

Re: SIM card issues

Tsawwassen — Sun, 14 May 2023 16:00:10 GMT

Of-course I do have SMS MMS enabled - but what puzzles me me is that sms/mms texts are sometimes much delayed while iMessages seem to be delivered immediately - It could not be poor reception because iMessage does need PM data reception.

Re: SIM card issues

dust2dust — Sun, 14 May 2023 16:04:32 GMT

@Tsawwassen- imessage is using the old school instant messaging method that needs the internet. That can be either wifi or cell data. So poor reception can affect that as well when on cell data.