topic Re: Upgrading Plan in Get Support

Upgrading Plan

Wyeung1969 — Sun, 14 May 2023 12:10:44 GMT

I have been a Public mobile customer for about five years, using the 25-per-month plan, but reduced to around 20+ dollars due to the referral incentive and royalty discount.

If I want to upgrade my plan (40 plan), will my referral incentive and royalty discount be gone? Do I still get an auto payment discount if I change to the said plan? If my reward remains after the changes, will I pay 35+tax with the 40 Plan?

Re: Upgrading Plan

esjliv — Sun, 14 May 2023 13:08:53 GMT

@Wyeung1969 changing plans will not affect your loyalty or referral or autopay rewards. Just don't change to the PUBLIC POINTS rewards system, cause it is not as good as the old rewards, plus you will lose autopay.

So go ahead and schedule a plan change. But do it on 'next renewal' so you don't change it right away. Cause if you choose 'change now' you will lose out on what you paid in this current cycle...no proating.

Yes, if you have $5 in rewards, the $40 plan will be $35 plus taxes.

Re: Upgrading Plan

hTideGnow — Sun, 14 May 2023 13:15:44 GMT

hi @Wyeung1969 you will keep all the rewards saving even with new pla. Changing plan won't affect that

Make sure you pick Change on renewal date and not Change plan now

Re: Upgrading Plan

computergeek541 — Sun, 14 May 2023 13:37:52 GMT

Re: Upgrading Plan

computergeek541 — Sun, 14 May 2023 15:39:33 GMT