topic Re: Can't remember my email in Get Support

Can't remember my email

eleanorcc — Sun, 14 May 2023 05:24:33 GMT

Old acct and no emails will work, reset my PW using cellphone number but still won't show my my email. This is so silly, I just want to log into my acct!

Re: Can't remember my email

dust2dust — Sun, 14 May 2023 05:29:44 GMT

Do you still have the welcome email from when you signed up? Or any marketing and promotion emails from here? That would be the registered email address on the account.

How long ago did you last pay? Are your services still working?

Re: Can't remember my email

pmbc — Sun, 14 May 2023 06:16:55 GMT

@eleanorcc If you can validate with CS Agent that you own your phone number, they should be able to help you with the email address attached to the account holding the number. Give them a try and go through their validation process.

You can contact an agent using the chatbot. Type "agent" and click contact us to go through the wizard.

https://widget.telus.tiia.ai/publicmobile/publicmobile.html

If for some reason they don't respond to the ticket, you can try to send an email directly to the CS Agent here.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Here is a help article about how to contact the CS Agent.

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

Re: Can't remember my email

computergeek541 — Sun, 14 May 2023 08:17:03 GMT

Re: Can't remember my email

HALIMACS — Sun, 14 May 2023 10:20:17 GMT

@eleanorcc

If one does not log into their self-serve account for over 90 days, credentials need to be reset with the customer support agents to regain access.

To contact a Customer Support Agent, there are 2 methods:

Use the ticketing system for a faster response time. Click here to create a support ticket, then type Customer Support Agent, then Contact Us, or,
Send a private message to Customer Support Agent by clicking here. You’ll need to be logged into your Community account for the link to work.

Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar.