topic Re: can't find log in in Get Support

can't find log in

Liz04 — Sat, 13 May 2023 21:11:32 GMT

I need to change the credit card on an account - it was canceled. We can't find the email login for the phone number that needs updating and the phone will not currently work - waiting for us to update the payment method.

How do we find the account information to pay for the service?

thank you,

Liz

Re: can't find log in

HALIMACS — Sat, 13 May 2023 21:16:53 GMT

@Liz04

if you don’t remember the email address, try the most commonly used emails it could be with the forgot password function. (how many could there be???)

The one that sends a password reset link is the correct email you used here.

Re: can't find log in

hTideGnow — Sat, 13 May 2023 21:28:30 GMT

Hi @Liz04 did you try using the Reset Password and try your email addresses?

or submit a ticket for support to help

at : https://publicmobile.ca/chatbot.

First type Forgot Login,
then select the only choice there: "Contact..",
finally click link the blue link about submit a ticket
Another page will open and just follow: .

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM

If you have problems submitting a ticket, you can open ticket by private message (but this can take longer):

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: can't find log in

Liz04 — Sat, 13 May 2023 21:58:20 GMT

Thanks - we've tried all of our email addresses - no luck.

Re: can't find log in

Liz04 — Sat, 13 May 2023 21:59:36 GMT

Thanks - have tried all emails - will try submitting a ticket

Re: can't find log in

hTideGnow — Sat, 13 May 2023 22:08:22 GMT

hi @Liz04 please submit ticket then

Re: can't find log in

Liz04 — Sat, 13 May 2023 23:14:26 GMT

Will do - thanks

Re: can't find log in

BKNS27 — Sun, 14 May 2023 01:19:56 GMT

@Liz04

When you activated your SIM and created this Community account with the same email on August 11, 2020. Just click on your avatar on the top right then go to My Setting…your email will show there.