topic Re: how do i get support in Get Support

how do i get support

charlesduo613 — Sun, 14 May 2023 20:10:01 GMT

how do I get support for lost cell phone, locked out of account

Meow — Sat, 13 May 2023 17:27:19 GMT

Contact PM agent:

To Contact CSA-agent there are 2 methods:

Having a ticket is preferred way to contact agent as they might respond faster then receiving personal mail.

If opening a ticket does not work very first time, contact agent directly.

- Send a private message to the CSA - agent by clicking (Ctrl+) Here

Agent’s response is usually between 15 and 120 minutes with a ticket. Private messaging might take longer.

Watch for envelope in top right corner of Community page. It will show Number of unread emails.

softech — Sat, 13 May 2023 17:27:33 GMT

@charlesduo613 try to login to My Account to mark the account Lost/Stolen first

understand you cannot login at the moment, PM support can help

1. Open ticket with Chatbot for faster response (2-48 hours), using direct link: https://publicmobile.ca/chatbot.

Start by typing "Forgot Login Information", then click "Contact Us",, then click "Click here to submit a ticket ↗"

2. if you have problem with Chatbot: Private message CS Agent at:

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there

computergeek541 — Sat, 13 May 2023 17:55:27 GMT

hairbag1 — Sat, 13 May 2023 19:04:06 GMT

obviously, you're gonna need a new phone. Get a new PM sim, then log in to your Account > Profile > Edit account info > Change sim card number.

Slam the new PM sim in the new phone and BAM...you're good to go !