topic Re: US Add-on in Get Support

US Add-on

Brendac — Sat, 13 May 2023 15:00:01 GMT

Hi I’m trying to add US Add-on for phone, txt and Data to my account. I have successfully added twice in last month. Today when I try the funds got charged to my MasterCard and successfully added to my account but plan is not being added, funds just stay in my account as available funds

Re: US Add-on

hairbag1 — Sat, 13 May 2023 15:02:18 GMT

@Brendac

Re: US Add-on

dust2dust — Sat, 13 May 2023 15:07:14 GMT

It means your previous add-ons are still present. When you do that refresh mentioned, do you see the roaming add-ons with like 0/15 or 1/15? You need to either wait for them to disappear or ask support to re-buy the bundle for you.

If they say 0/15 then you can choose to buy the other bundle at this time and a separate data add-on.

Re: US Add-on

Meow — Sat, 13 May 2023 15:10:07 GMT

Did you USE all allotted time from these add-ons?

If your CC has been charged then add-on should be on your account.

Try using different browser. Try Incognito/private mode. Clear browser’s cache. Try forced refresh. Use computer and not phone to log in.