topic re-Enabled Auto Payments in Get Support

re-Enabled Auto Payments

Ladyjayne1A — Sat, 13 May 2023 13:43:41 GMT

Hi Everybody,

I'm waiting on a reply to a trouble ticket.

Thought I'd ask for help wwhile I'm waiting.

I have re-enabled auto payments on the same day my payment was to be made (today).

Will the payment be taken later today?

I have followed instructions to reactivate the service, but I don't get an option to make a payment with the card on file for auto pay.

Thanks in advance for any help!

Re: re-Enabled Auto Payments

softech — Sat, 13 May 2023 13:53:10 GMT

@Ladyjayne1A

do you have servive now?? on renewal morning, the renewal might be late and account might show suspended?, but as long as service nit interrupted, just wait till the renewal process to complete

if you have no services, then login My Account using Incognito mode, yiu should see account status suspended amd a button Reactivate my plan. Click on that and pay. But again, you only do this if yiu have no service now

Re: re-Enabled Auto Payments

Ladyjayne1A — Sat, 13 May 2023 14:25:53 GMT

I have no service at this time. I re-enabled auto pay about 60 mins ago.

When I log into my account, I see account status as active, and when I hit reactive account, it takes me to page that shows me my plan, but no option to continue to payment.

Re: re-Enabled Auto Payments

softech — Sat, 13 May 2023 14:27:14 GMT

@Ladyjayne1A did you login using Incognito mode?

reboot the phone once more

if nothing work, i guess really need to wait for support

please message them again if you don't hear anything for 3 hours

Re: re-Enabled Auto Payments

Ladyjayne1A — Sat, 13 May 2023 14:30:25 GMT

I logged in with Incognito Mode. Same result.

Powercycling now.

Re: re-Enabled Auto Payments

Ladyjayne1A — Sat, 13 May 2023 14:32:50 GMT

After powercycling, still no change.

Will wait for reply to trouble ticket.

Just concerned, I haven't had to wait more than about 60 mins for a reply in the past.

Thanks for helping!

Re: re-Enabled Auto Payments

Meow — Sat, 13 May 2023 14:58:49 GMT

Payments are processed in early morning hours - to my nest knowledge so reactivating autopay today will work on next renewal.

If you have no service you have to pay manually either through web site, calling 611 or other number or using voucher.

Re: re-Enabled Auto Payments

Ladyjayne1A — Sat, 13 May 2023 15:41:05 GMT

Hi Everybody!

Thanks for everyone and the suggestions.

I've been in touch with support, and everything is now working.

Have a great day!

Re: re-Enabled Auto Payments

computergeek541 — Sat, 13 May 2023 20:35:39 GMT

@Ladyjayne1A wrote:
Hi Everybody!

Thanks for everyone and the suggestions.

I've been in touch with support, and everything is now working.

Have a great day!

For the future, something such as this wouldn't usually require a ticket to be opened. When a service is supsended for non-payjment, the enabling of pre-authorized payments wouldn't ever reactivate your service. The steps provided earlier to make a manual payment would have reactivated your services.