Exceeded max login attempts

goodoaks — Sat, 13 May 2023 02:37:14 GMT

Tried logging in and had issues with google prefilling outdated password. Successfully reset password and now I get a message saying "Exceeded max login attempts."

How long do I have to wait until I can log in?

Re: Exceeded max login attempts

softech — Sat, 13 May 2023 02:41:44 GMT

@goodoaks the current My Account has no acocunt lock. So, all you reed to do is to close the browser and relaunch. But try to use Incognito mode to login and see if it works

if nothing work, please open ticket with PM support

1. Open ticket with Chatbot for faster response (2-48 hours), using direct link: https://publicmobile.ca/chatbot.

First type "Forgot log in Information", then click "Contact Us", then click "Click here to submit a ticket ↗ "
Next, enter your Community login, then select "Self-Serve Password Reset" and click "Next". and follow the steps

2. if you have problem with Chatbot: Private message CS Agent at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there

topic Exceeded max login attempts in Get Support

Exceeded max login attempts

Re: Exceeded max login attempts