topic Re: No service in Get Support

No service

Kim60 — Sat, 13 May 2023 03:51:19 GMT

When I try calling it hangs up and when someone calls me from a public mobile number it says you must upgrade to allow US calling. I've never left the town I'm in so clearly not in the US. When logged in it automatically topped me up from my preauthorized payment with out me trying to top up. It also took more money than I usually pay. Around $10 more and I never changed my plan.

Re: No service

softech — Fri, 12 May 2023 20:42:38 GMT

@Kim60 wrote:
when someone calls me from a public mobile number

@Kim60

Your friend on PM, too? This is an issue on your friend side, nothing to do with calling you or not, please ask him to try putting 1 in front of the 10 digits. If it does not work, it is an issue that some people have too, will need to open ticket with PM support and ask them to refresh the account

. When logged in it automatically topped me up from my preauthorized payment with out me trying to top up. It also took more money than I usually pay. Around $10 more and I never changed my plan.

Please login My Account again using incognito mode. Check the Payment history page ( https://selfserve.publicmobile.ca/en/account/payment/payment-history ) and see if it record that transaction. But remember, PM break the regular monthly charges into 2 different entries on Payment history. So a $25 plan will be broken dowin into: $10 (30-day plan) and $15 (1GB at 3G speed) Not sure if you got confused with that $10 part

Re: No service

esjliv — Fri, 12 May 2023 21:41:06 GMT

@Kim60 - that's odd. Can you try your SIM card into another phone to see if services work? Then move the SIM card back in your phone, sometimes moving from one phone to another then back to your can reset things. See if this helps.

If you are unable to move our SIM into another phone try to perform a network reset on your device.

This also resets Wi-Fi networks and passwords, cellular settings, VPN and APN settings, and connected Bluetooth devices that you've used before.

Iphone:

To Reset Network Settings, begin by opening the Settings app. Next, tap General -> Transfer or Reset iPhone -> Reset -> Reset Network Settings. and enter your passcode.

Your iPhone will reset network settings and restart itself.

android:

Find and tap Settings > System > Advanced > Reset options > Reset network settings.

Re: No service

computergeek541 — Sat, 13 May 2023 03:54:48 GMT

@esjliv wrote:
@Kim60 - that's odd. Can you try your SIM card into another phone to see if services work? Then move the SIM card back in your phone, sometimes moving from one phone to another then back to your can reset things. See if this helps.

If you are unable to move our SIM into another phone try to perform a network reset on your device.
This also resets Wi-Fi networks and passwords, cellular settings, VPN and APN settings, and connected Bluetooth devices that you've used before.
Iphone:
To Reset Network Settings, begin by opening the Settings app. Next, tap General -> Transfer or Reset iPhone -> Reset -> Reset Network Settings. and enter your passcode.
Your iPhone will reset network settings and restart itself.
android:
Find and tap Settings > System > Advanced > Reset options > Reset network settings.

No changes in the receiving phone or changing of devices by the call recipient can cause or fix an isusue with the caller hearing a message that a US roaming add-on is needed. This is entirely a Public Mobile-caused issue.

Re: No service

Kim60 — Sat, 13 May 2023 21:07:24 GMT

I've tried all of this an nothing is working

Re: No service

Kim60 — Sat, 13 May 2023 21:08:44 GMT

Myself, my daughter and 3 kids are all on public mobile and it happens when they call me.

Re: No service

softech — Sat, 13 May 2023 22:30:21 GMT

@Kim60 I guess they can call other without issue.

this is a weird one probably need support to look into it. Please open ticket if you have not done so yet

1. Please open ticket via Chatbot (requires access to My Account) using direct link: https://publicmobile.ca/chatbot.

Start by typing "Contact agent ", then click "Contact Us", then click "Other", click "Click here to submit a ticket ↗""
Next, enter your Community login, then enter your question. Finally use My Account login or 4 digits PIN to validate.

2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there

Re: No service

Kim60 — Sat, 13 May 2023 22:58:52 GMT

I have opened a ticket but so far I'm just being told the same things I've already tried

Re: No service

softech — Sat, 13 May 2023 23:05:39 GMT

@Kim60 ask them to call from their PM phone and see if it works 🙂

but serious, ask them to reprovision your account first