topic Re: Add-on roaming service doesn't work in Get Support

Add-on roaming service doesn't work

muzmarisa1 — Sat, 13 May 2023 03:46:56 GMT

Today, April 25, 2023, I bought add-on service for roaming in US and paid for it $15 plus tax.

For the last 7-8:hours I unsuccessfully tried to use this add-on. I already tried all your suggestions to make it work, but was unsuccessful.

Therefore, please cancel this add-on and give me credit for $15 plus tax.

Thank you,

Re: Add-on roaming service doesn't work

Handy1 — Fri, 12 May 2023 18:36:04 GMT

@muzmarisa1 You need support for a credit / refund hers how to reach support

Getting support / submit ticket

Get support by starting a conversation with virtual Chat box /SIMon. Click here

Or while your already here and logged in the community

you can send a private message To CS_Agents by clicking here.

Watch for reply top of page to the

Right ( envelope image )

Re: Add-on roaming service doesn't work

hycm53 — Sat, 13 May 2023 03:47:23 GMT

@muzmarisa1 wrote:
Today, April 25, 2023, I bought add-on service for roaming in US and paid for it $15 plus tax.
For the last 7-8:hours I unsuccessfully tried to use this add-on. I already tried all your suggestions to make it work, but was unsuccessful.
Therefore, please cancel this add-on and give me credit for $15 plus tax.
Thank you,

Why did you ask for help when you were in the State?

You can chat with Simon for help, if Simon can’t help, he would let you submit a ticket.
https://www.publicmobile.ca/en/on/get-help

Re: Add-on roaming service doesn't work

hTideGnow — Fri, 12 May 2023 18:48:14 GMT

@muzmarisa1 wrote:
Today, April 25, 2023

@muzmarisa1 Today is May 12, 2023

If that was an old message you wanted to send to PM agent, please submit a ticket. They will usually provide refund for roaming that didn't work, so it should be ok

(But were you even able to connect to T-Mobile when you were there? Wish we can help to make it work when you were in US)

Submit your ticket at : https://publicmobile.ca/chatbot.

First type Contact,
then select the only choice there: "Contact..",
from the list of , choose "Other"
finally click link the blue link about submit a ticket
Another page will open and just follow: .

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM

If you have problems submitting a ticket, you can open ticket by private message (but this can take longer):

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Add-on roaming service doesn't work

computergeek541 — Fri, 12 May 2023 19:48:33 GMT

Re: Add-on roaming service doesn't work

hairbag1 — Fri, 12 May 2023 23:06:52 GMT

@muzmarisa1

follow above advise to ask for credit to your account.

I have to ask if any part of the 15 Day US Roaming add-on talk/text worked at all.

Where, in US are you located ? Do you have volte enabled on your PM account ?

In my experience, I could receive texts while in US without the add-on...but I couldn't respond. Were you able to receive texts while you were in US ?

Answers to these and other questions will help when future day-trippers want to know what to expect with the roaming add-ons.