topic Haven't been able to receive call for 2 weeks. in Get Support

Haven't been able to receive call for 2 weeks.

Marissa — Tue, 04 Jan 2022 20:06:40 GMT

Hello, I've signed up for Public Mobile two weeks ago. I can text and call out but still have not been able to RECEIVE calls.

I ported my number over from Wind Mobile.

I'd appreciate any help anyone could give me.

I've tried powering down iPhone and reinstalling SIM Card.

I'm tired of waiting for this service to work.

Re: Haven't been able to receive call for 2 weeks.

imm1304 — Thu, 25 Aug 2016 15:21:01 GMT

Hi @Marissa!

Looks like your port request failed.

For future reference, don't wait more than a few hours to reach out for help in similar situations.

I will tag our super helpful moderators @Shazia_K, @Mary_M and one of them will help you with this.

Please be ready to provide your current public mobile number, you wind phne number, wind PIN, Wind account number via private message.

Re: Haven't been able to receive call for 2 weeks.

Luddite — Thu, 25 Aug 2016 15:22:10 GMT

Your port has hung up. No need to wait 2 weeks to ask for assitance.

One of the moderators @Shazia_K @Mary_M can likley clear up the problem.

Re: Haven't been able to receive call for 2 weeks.

Shazia_K — Thu, 25 Aug 2016 15:26:02 GMT

Hey @Marissa,

I'm sorry to hear that you have been having porting issues,

Can you please send me the following info via private message? I will need it in order to look into the status of the port.

-Porting number

-Account number with Wind

Thanks,

Shazia