SIM CARD ACTIVATION

chris118 — Fri, 12 May 2023 15:33:50 GMT

My number is not a Canadian number??

Re: SIM CARD ACTIVATION

softech — Fri, 12 May 2023 15:38:52 GMT

the error " is not a canadian number" is either because

you are trying to port in from Koodo prepaid
or you have attempted activation once and saw some error and you decided to re-attempt to activate a second time. But the early activation attempt was holding up the porting request

If you are porting in from Koodo prepaid, you have to activate with a new number first. Once activation completed and you can make calls and recieve calls, then you will need to open ticket with PM support for a manual porting request.

if you are NOT porting in from Koodo prepaid but was re-attempting the activation a second time, you will have to open tickte with PM support and have them to clear up the earlier activation attemp

Please open ticket with them by direct message:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there

topic Re: SIM CARD ACTIVATION in Get Support

SIM CARD ACTIVATION

Re: SIM CARD ACTIVATION