topic Re: Email Address in Get Support

Email Address

melissaclements — Fri, 12 May 2023 14:44:02 GMT

I cannot remember the email I initially registed phone number 902-xxx-xxxx. Could you please send me the information so I can access account

Edit by Dunkman: removed personal information

Re: Email Address

softech — Fri, 12 May 2023 14:42:32 GMT

@melissaclements

First try to use the Reset Password link there on the login page (or direct link: https://myaccount.publicmobile.ca/en/forgot-password) enter any possible email addresses you could have used and see if it works

If you are unable to self reset the password, PM support will be able to help

1. Open ticket with Chatbot for faster response (2-48 hours), using direct link: https://publicmobile.ca/chatbot.

Start by typing "Forgot Login Information", then click "Contact Us",, then click "Click here to submit a ticket ↗"

2. if you have problem with Chatbot: Private message CS Agent at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there

Re: Email Address

Dunkman — Fri, 12 May 2023 14:43:35 GMT

@melissaclements

Public mobile usually will sent a welcome to Public mobile email when you first signed up. Try to check your various email accounts for this message. You can also try reset your password and enter different email addresses that you have.

Otherwise, you will need to contact customer service agent.

Chat with Simon, the chat bot. Follow prompts to submit a ticket.