topic Weird plan issue in Get Support

Weird plan issue

Andand00 — Tue, 04 Jan 2022 20:06:40 GMT

So for the last couple of weeks I've been getting a call from Public Mobile delivering an automated message saying "My plan doesn't include talk" or something along those lines, which is silly, because clearly it does. I think it happens when someone tries to call me, as I've missed a call from my manager (as you can see this is pretty annoying and serious). Any ideas?

Re: Weird plan issue

NDesai — Wed, 13 Dec 2017 21:45:17 GMT

@Andand00 You will need to send a private message to the Moderator_Team with your account info and have them look up your account to see if everything is right.

Re: Weird plan issue

Taekgun — Wed, 13 Dec 2017 21:46:59 GMT

@Andand00

Have you done any tests yourself by trying to call your own number from another phone? If it doesn't go through and your self-serve account shows you have talk as a part of your plan, there's an issue on the backend the moderators will need to look into for you.

Send them a private message using this link: @CS_Agent, provide them with your name, account number and an explanation of the issue and they will be able to look into the matter for you.

Re: Weird plan issue

JDT — Wed, 13 Dec 2017 22:00:34 GMT

Do you have to have talk included with your plan in order to RECEIVE calls? Or just to make them?

Re: Weird plan issue

NDesai — Wed, 13 Dec 2017 22:06:04 GMT

@JDT wrote:
Do you have to have talk included with your plan in order to RECEIVE calls? Or just to make them?

Yes, you need to have talk in your plan to make and receive calls.

Re: Weird plan issue

passiveegg — Wed, 13 Dec 2017 23:36:59 GMT

So it kidna looks like there was a porting issue, because if you are able to make calls but not recieve them then that probably means there was a port issue.

Re: Weird plan issue

wetcoaster — Thu, 14 Dec 2017 01:10:51 GMT

@passiveegg wrote:
So it kidna looks like there was a porting issue, because if you are able to make calls but not recieve them then that probably means there was a port issue.

@passiveegg

Not every phone feature problem is a porting issue.

Assuming that @Andand00 has not left and later returned to PM, they have been a PM customer for more than a year (I guess on the 2016 fall promo) and reading their first post in this thread right, the message has only started to show up in the past few weeks. There is no mention of a recent port-in, and the message they are getting shows that the calls are routed to PM but seem unable to connect to their number due to the system thinking that they don't have an active talk feature.

So, since the service has worked previously, it looks more like a back-end glitch.

As mentioned above the moderators will be able to determine what is going on by looking into the OP's account and take the steps to fix it.