topic Re: Missing Rewards Points in Get Support

Missing Rewards Points

lawmalibiran — Sat, 13 May 2023 04:13:34 GMT

Hello,

I recently signed up for Public Mobile with a referral code and my Rewards page says I have zero points. Is there a way to fix this or is it just delayed.

Re: Missing Rewards Points

softech — Fri, 12 May 2023 12:31:01 GMT

@lawmalibiran how long you have joined PM? The rewards point should show up within 48 hours. And you checked your My Rewards site's transaction history yet https://www.publicmobile.ca/myrewards ?

If it has been over 48 hours, it could be something wrong with the system.

1. Please open ticket via Chatbot (requires access to My Account) using direct link: https://publicmobile.ca/chatbot.

Start by typing "Contact agent ", then click "Contact Us", then click "Other", click "Click here to submit a ticket ↗""
Next, enter your Community login, then enter your question. Finally use My Account login or 4 digits PIN to validate.

2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there

Re: Missing Rewards Points

lawmalibiran — Fri, 12 May 2023 12:35:21 GMT

I've setup my PM account for less than 48 hours. If my rewards does not show up in that time frame I'll open a ticket. THANKS.

Re: Missing Rewards Points

HALIMACS — Fri, 12 May 2023 13:11:28 GMT

@lawmalibiran

If YOU signed up, I believe you’ll see a $10 credit in your available funds balance within 72 hours.

The person who does the referring gets the point on each of their renewals.

Re: Missing Rewards Points

Tsawwassen — Fri, 12 May 2023 14:13:00 GMT

Most likely it's delayed. It's great that PM offers incentives, rewards etc -- however at times these perks can also cause confussion and sometimes also aggravation. Keep in mind that these points / rewards are a bonus not given by other mobility providers and smile when you get them.

Re: Missing Rewards Points

computergeek541 — Sat, 13 May 2023 04:15:47 GMT

@lawmalibiran wrote:
Hello,

I recently signed up for Public Mobile with a referral code and my Rewards page says I have zero points. Is there a way to fix this or is it just delayed.

New customers who sign up using a referral code don't get any points. The credit that you do get isn't part of the points/rewards program. The credit will only show up in your payment history and main account balance.