topic Re: New Phone in Get Support

New Phone

katherinedaley — Wed, 10 May 2023 21:18:07 GMT

I ordered a phone last week and I haven't received confirmation that it's coming.

Re: New Phone

softech — Wed, 10 May 2023 17:20:52 GMT

@katherinedaley I guess you checked your credit card and PM took the money already?

Check your inbox again, check the spam folder and maybe the order confirmation is there?

Usually phone delivery is within a week or two. Please message PM support and ask them to confirm the order and the delivery:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there

Re: New Phone

hycm53 — Wed, 10 May 2023 17:51:15 GMT

@katherinedaley wrote:
I ordered a phone last week and I haven't received confirmation that it's coming.

Did you receive order confirm email? PM won't send tracking number, but member of this community wrote that you can use UPS app that using your address to check your order.

Re: New Phone

7094252680 — Fri, 12 May 2023 11:44:20 GMT

I ordered one on march 24th still haven't got it.

Re: New Phone

softech — Fri, 12 May 2023 12:03:14 GMT

@7094252680 wrote:
I ordered one on march 24th still haven't got it.

@7094252680 March.? You ordered a phone? That was too long ago and it likely lost

Please open ticket with PM support and confirm the order status

1. Please open ticket via Chatbot (requires access to My Account) using direct link: https://publicmobile.ca/chatbot.

Start by typing "Contact agent ", then click "Contact Us", then click "Other", click "Click here to submit a ticket ↗""
Next, enter your Community login, then enter your question. Finally use My Account login or 4 digits PIN to validate.

2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there