topic Re: Trying to navigate my account but keep getting an error code in Get Support

Trying to navigate my account but keep getting an error code

lpesowski — Fri, 28 Apr 2023 04:13:22 GMT

First, I got a text from PM saying that my registered credit card will expire next month, even though it's good for years. So I've been going to my account to look into this, but once I'm in and on "The My Account" page I keep getting an error code if I go anywhere else on the site. The error code I get is "Sorry, we didn’t find what you were looking for.", "Looks like the page you are looking for is unavailable or undergoing maintenance. (Error Code: 404)" Then at the bottom, it has a button "Go To My Account Page" but the button doesn't work. I've tried Chrome, Edge, and Firefox. They all get the same results. This has been going on for a few days now.

Thanks for any help

Re: Trying to navigate my account but keep getting an error code

softech — Fri, 28 Apr 2023 04:22:01 GMT

@lpesowski the site works for me. I am checking different pages and all good

Re: Trying to navigate my account but keep getting an error code

Dunkman — Fri, 28 Apr 2023 04:26:10 GMT

@lpesowski

Try to login with incognito mode/privacy mode. Or clear cache from your web browser.

Or try a different device.

I am also able to login to My account.

Re: Trying to navigate my account but keep getting an error code

lpesowski — Fri, 28 Apr 2023 04:31:19 GMT

I've tried all of that and I'm still not able

Re: Trying to navigate my account but keep getting an error code

softech — Fri, 28 Apr 2023 04:56:54 GMT

@lpesowski any chance you have a Telus My Account login as well?

Honest, you tried different things you can, time to open ticket with Support, st least ask if they can update the credit card info for you first

1. Please open ticket via Chatbot (requires access to My Account): click this Chatbot Ticket Link

Then click "Click here to submit a ticket ↗" to open the ticket submission page
Next, enter your Community login, then enter your question. Finally use My Account login or 4 digits PIN to validate.

2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there

Re: Trying to navigate my account but keep getting an error code

lpesowski — Fri, 28 Apr 2023 05:30:27 GMT

I don't have a Telus My Account login as well. Thanks, I'll open a Ticket.

Re: Trying to navigate my account but keep getting an error code

Rlummerding — Thu, 11 May 2023 22:05:22 GMT

Hello All,

I am having the same issue with Google Chrome. Error Code 404. Chrome is my go to browser.

I tried Microsoft Edge and it works. Does anyone have any ideas why Chrome is having issues?

This happened last month also.

Robert

Re: Trying to navigate my account but keep getting an error code

softech — Thu, 11 May 2023 22:06:58 GMT

@Rlummerding does it help if you use Incgonito mode on Chrome? if it helps, it is a browser cache issue , you can either keep using Incognito mode or clear cache whenever you see that

Re: Trying to navigate my account but keep getting an error code

Rlummerding — Thu, 11 May 2023 22:23:55 GMT

Thanks for the help.

Clearing the cache did nothing to help. Not sure how to use incgonito mode.

Robert

Re: Trying to navigate my account but keep getting an error code

softech — Thu, 11 May 2023 22:25:39 GMT

@Rlummerding click the 3 dots or 3 lines on top right of the browser and click new Incognito mode/tab. A new browser window or tab will open. Use that to try login My Account

Re: Trying to navigate my account but keep getting an error code

dust2dust — Thu, 11 May 2023 22:29:34 GMT

Re: Trying to navigate my account but keep getting an error code

Rlummerding — Thu, 11 May 2023 22:34:37 GMT

Thanks!

Found the Incognito mode. Black screen to show you are in the mode.

Still did not work, Keep getting the Error 404 code. Yet Edge works fine. Weird.

Robert

Re: Trying to navigate my account but keep getting an error code

softech — Thu, 11 May 2023 22:47:30 GMT

@Rlummerding curious? do you ever have a Telus My Account login?

Re: Trying to navigate my account but keep getting an error code

Rlummerding — Thu, 11 May 2023 22:50:20 GMT

yes I do for home phone

Re: Trying to navigate my account but keep getting an error code

Rlummerding — Thu, 11 May 2023 22:51:40 GMT

I also am using a gmail email account to log in with the issues. and Also same issue with the @telus.net log in.

Robert

Re: Trying to navigate my account but keep getting an error code

softech — Thu, 11 May 2023 22:52:54 GMT

@Rlummerding could be a mixed up with that since PM iMy Account s using Telus server. Usually Incognito mode would resolve this issue but not in this case. So, if yiu are cool, stay using Edge for PM and Chrome for Telus My Account

Re: Trying to navigate my account but keep getting an error code

Rlummerding — Thu, 11 May 2023 22:56:15 GMT

Thanks,

I guess it will be easiest to use edge. Just like chrome better and more use to it.

Robert

Again thank you for the time to help