topic Call failure in Get Support

Call failure

Alysia — Thu, 11 May 2023 21:44:09 GMT

I will randomly not be able to make phone calls. It tells me that there is a call failure.I took my SIM card out and put it in another phone and it did the same thing. I can sometimes receive calls but often it says to the other caller that the call failed.

Re: Call failure

HALIMACS — Thu, 11 May 2023 21:48:59 GMT

@Alysia

I presume texting in and out works.

You may need to ask the Customer Support Agents to reprovision your SIM/account.

To contact a Customer Support Agent, there are 2 methods:

Use the ticketing system for a faster response time. Click here to create a support ticket , typing create ticket, or contact us, to get going, or,
Send a private message to Customer Support Agent by clicking here. You’ll need to be logged into your Community account for the link to work.

Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar.

Re: Call failure

softech — Thu, 11 May 2023 21:48:22 GMT

@Alysia first? what brand and model is your phone?

was it working well before and it just had the issue?? or you just joined PM? I wonder if it us a device compatibility issue

Depends on your phone, yiu can either use 3G asa workaround or VoLTE , but let us know the model of your phone and will advise from there