topic Re: Support team in Get Support

Support team

Jason28 — Thu, 11 May 2023 19:15:19 GMT

I need to get my account number and keep trying to rest my pass work but says error has occurred and try latter been couple of weeks trying this

Re: Support team

Handy1 — Thu, 11 May 2023 19:25:57 GMT

@Jason28 Open a ticket

Getting support / submit ticket

Get support by starting a conversation with virtual Chat box /SIMon. Click here

Or while your already here and logged in the community

you can send a private message To CS_Agents by clicking here.

Watch for reply top of page to the

Right ( envelope image )

Re: Support team

dust2dust — Thu, 11 May 2023 19:47:14 GMT

If you still have the welcome email from here from when you signed up then you can find your account number in the to area. You might need to look at headers or source.

I'm guessing you're porting out, remember that this account needs to be active and that you leave this sim in a phone to confirm.

Re: Support team

Jason28 — Thu, 11 May 2023 19:54:30 GMT

Not sure what you mean but that

Re: Support team

dust2dust — Thu, 11 May 2023 19:56:37 GMT

What part?

Re: Support team

softech — Thu, 11 May 2023 20:25:05 GMT

@Jason28 account number can be found on the Profile page after you login.

But you have problem logging in and reset password, please open ticket with support for assistance

1. Open ticket with Chatbot for faster response (2-48 hours), using direct link: https://publicmobile.ca/chatbot.

First type "Forgot log in Information", then click "Contact Us", then click "Click here to submit a ticket ↗ "
Next, enter your Community login, then select "Self-Serve Password Reset" and click "Next". and follow the steps

2. if you have problem with Chatbot: Private message CS Agent at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there