topic Re: Data doesn't work in Get Support

Data doesn't work

dahliacassel — Tue, 09 May 2023 22:35:13 GMT

I'm paying for Data but not getting it. If I don't have WiFi, my Data does not kick in. Why am I paying for Data??? This needs to be fixed ASAP or I'll be forced to move on to another service.

Re: Data doesn't work

dust2dust — Tue, 09 May 2023 22:38:13 GMT

Android or iphone? If you click on any little spinner refresh icons lower down, do you see that you have data available?

Re: Data doesn't work

nathujar — Tue, 09 May 2023 22:48:26 GMT

Which phone do you have?

Re: Data doesn't work

hairbag1 — Tue, 09 May 2023 23:01:19 GMT

@dahliacassel

If you've used up your data, it's done until next regular renewal OR you purchase a data add-on.

Let us know if you still show data available for further direction.

Re: Data doesn't work

BKNS27 — Wed, 10 May 2023 00:55:33 GMT

@dahliacassel

Try resetting the network setting on your phone but you need to re-enter the password for your home WiFi.

This happened to me once.

Re: Data doesn't work

dahliacassel — Thu, 11 May 2023 18:51:45 GMT

Did this. Still not working. I can run speed test over wifi and it works but when I disable WiFi and use either automatic network selection and manually choosing public 3g it does nothing

Re: Data doesn't work

dahliacassel — Thu, 11 May 2023 18:52:34 GMT

I checked and I haven't used any data. It's all still remaining

Re: Data doesn't work

dahliacassel — Thu, 11 May 2023 18:53:13 GMT

OnePlus 6T

Re: Data doesn't work

dahliacassel — Thu, 11 May 2023 18:53:43 GMT

Android OnePlus 6T and all my data is still available

Re: Data doesn't work

softech — Thu, 11 May 2023 18:57:10 GMT

@dahliacassel did you just join PM? Was the data ever work on this phone with the PM network?

If data is an issue, usually it is the APN

Check the VPN section on the phone and delete all VPN profile

Check if it works

If still does not work, please check your APN settings, compare it with below and try to update it and save:

APN: sp.mb.com
Proxy:
Port:
Username: <blank>
Password: <blank>
Server:
MMSC: http://aliasredirect.net/proxy/mb/mmsc
MMS Proxy: mmscproxy.mobility.ca
MMS Port: 8799
MCC: 302
MNC: 220
Authentication Type: Not Set
APN Type: default,supl,mms

or default,mms,agps,supl,fota,hipri

(might need to include dun for hotspot)
APN protocol: IPv4
APN roaming protocol: IPv4
APN enable/disable: APN enabled

or Turn APN on/off APN turned on

Bearer: Unspecified
MVNO (Mobile virtual network operator) type: GID
MVNO (Mobile virtual network operator)value: 4D