topic Re: Sim card not delivered in Get Support

Sim card not delivered

sripathivasu7 — Thu, 11 May 2023 18:23:16 GMT

Hey, I ordered Sim card on 1st of this month and still haven't received it? Here is my order number 342381

softech — Thu, 11 May 2023 18:26:11 GMT

@sripathivasu7 sim card order from PM could take as many as 3 weeks 😞

you might want to wait till at least after 10 business days,then ticket with PM support for an update

1. Please open ticket via Chatbot (need access to My Account): At https://publicmobile.ca/chatbot.

Start by typing "Sim card order", then click "Contact Us", then click "Click here to submit a ticket ↗"

2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at:

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there

hairbag1 — Thu, 11 May 2023 18:29:19 GMT

"patience Grasshopper"...it might take as long as 3 weeks for delivery.

If you have a Telus / Kodoo retail outlet, giv'em a call and see if they sell the PM sim cards.