topic Re: automatic bill payment not working in Get Support

automatic bill payment not working

KarenUnderwood — Wed, 03 May 2023 22:46:22 GMT

Re: automatic bill payment not working

Canis — Wed, 03 May 2023 22:55:29 GMT

If it was by credit card, is the card expired?

Re: automatic bill payment not working

hairbag1 — Wed, 03 May 2023 23:03:58 GMT

@KarenUnderwood

is your PM services working right now ? If so, it could be your plan is going through regular renewal process.

If your PM services aren't working...that's something else.

Let us know.

Re: automatic bill payment not working

ktamara — Wed, 03 May 2023 23:11:47 GMT

Either your credit card has expired, or you do not have enough money in your account to have it go through.

Re: automatic bill payment not working

HALIMACS — Wed, 03 May 2023 23:30:06 GMT

How do you know, @KarenUnderwood ?

Can you elaborate why you think whatever is happening is related to "automatic bill payment not working"?

There could be other reasons for whatever it is you may be experiencing... let us help determine that.

Re: automatic bill payment not working

KarenUnderwood — Thu, 11 May 2023 16:26:03 GMT

The website would not let me update my card and I had to use a different card

Re: automatic bill payment not working

softech — Thu, 11 May 2023 16:27:34 GMT

@KarenUnderwood if you are ok, use that other credit card for now, make the payment first.

Wait at least a day before you try to update it back to the other one. If still does not work, you might need to open ticket with support for further investigation