topic Re: Seasonal Suspension in Get Support

Seasonal Suspension

Sammi351 — Thu, 11 May 2023 15:54:20 GMT

i am in florida for the winter - and haven't used my phone since the end of january... i left $10 on the acct so hopefully they wldn't close it - but that i cannot access it now... makes me fear they have... (ps: why don't they offer a seasonal suspensions like other carriers do?!)

i won't be returning to canada until the end of the month and do not want to lose my phone number (nor the $10 that is sitting on the acct)...

what do i do?... as they don't respond to my msgs...

Re: Seasonal Suspension

softech — Thu, 11 May 2023 15:57:16 GMT

@Sammi351

check your credit card to see when was the last time you pay PM

Also, call 1.855.4PUBLIC, enter 1 and then your phone number , does the system able to locate your account?

If it can, it's good, just login issue

if it cannot, then I am afraid the account was suspended for over 90 days due to non-payment

Re: Seasonal Suspension

hTideGnow — Thu, 11 May 2023 15:57:18 GMT

Hi @Sammi351

so, you cannot access My Account? did you disable Pre-Authorized payment?

from Jan to May now, it is possible your account was suspended and suspended for over 90 days. I would message CS agent and check

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Seasonal Suspension

Sammi351 — Thu, 11 May 2023 16:01:51 GMT

i did disable prepayment b/c i didnt want to pay for a phone i wasnt using... so i guess my main concern is losing a number ive had for years - that my canadian life centers around... if its been disabled (which is suspect it has)... do they allow you to reactivate or is that not possible?

Re: Seasonal Suspension

dust2dust — Thu, 11 May 2023 16:05:12 GMT

Call that toll free number and check the status. If it says suspended then good. If it says invalid then not good.

What are the first 6 digits of the phone number (not last 4)? If it originated elsewhere then it has likely gone back. If it originated with Telus/Koodo/Public then there's a slight chance you could get it back. Have you tried calling the number to see if anybody answers?

Re: Seasonal Suspension

hycm53 — Thu, 11 May 2023 16:06:18 GMT

@Sammi351 wrote:
i am in florida for the winter - and haven't used my phone since the end of january... i left $10 on the acct so hopefully they wldn't close it - but that i cannot access it now... makes me fear they have... (ps: why don't they offer a seasonal suspensions like other carriers do?!)

i won't be returning to canada until the end of the month and do not want to lose my phone number (nor the $10 that is sitting on the acct)...

what do i do?... as they don't respond to my msgs...

$10 on the account is not enough to pay even if you have $15 plan. Because PM service is PRE PAID which means paid first and get service so PM won't have seasonal suspensions like other provider which service is POST PAID which means get service first and pay the cost of service you had.

Re: Seasonal Suspension

softech — Thu, 11 May 2023 16:07:04 GMT

@Sammi351 were you aware you only have 90 days grace period after the account was suspened?

important question is when did you last pay PM. If you last payment date was Jan 10 or before, the account would have been suspended and passed the 90 days grace period. Account would have been closed permanently and the number would be back to the pool

Can you get the number back? It is possible if you got the number originally from PM/Koodo/Telus and not ported in from another provider. However, you still need to open ticket with support and hope they can help. And you need someone in Canada to get you a sim card and help to activate a new account (sorry, you would have been on the new Public Points reward then and cannot join back to the old rewards system)

Re: Seasonal Suspension

BKNS27 — Thu, 11 May 2023 21:24:36 GMT

@Sammi351

It looks like you lost your old number, account closed and SIM rendered useless. It is more than 90 days!