topic Didn't get tracking number in Get Support

Didn't get tracking number

brianshort_31 — Thu, 11 May 2023 15:48:38 GMT

I ordered a phone but never got tracking number just order number. Phone was ordered on Apr 29

Re: Didn't get tracking number

hTideGnow — Thu, 11 May 2023 16:01:18 GMT

HI @brianshort_31 it is true PM usually don't send the tracking number for phone. But you get an invoice email at least?

for tracking and update, please submit a ticket with CS agent and they can provide you that

at : https://publicmobile.ca/chatbot.

First type Contact,
then select the only choice there: "Contact..",
from the list of , choose "Other"
finally click link the blue link about submit a ticket
Another page will open and just follow: .

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM

If you have problems submitting a ticket, you can open ticket by private message (but this can take longer):

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Didn't get tracking number

dust2dust — Thu, 11 May 2023 15:51:51 GMT

I'm not sure how they send phones but try that order number on Canada Post. Then maybe the destination postal code. Nor am I sure if this is still a thing. But always worth trying.

Re: Didn't get tracking number

hycm53 — Thu, 11 May 2023 15:57:35 GMT

@brianshort_31 wrote:
I ordered a phone but never got tracking number just order number. Phone was ordered on Apr 29

For my experience PM had sent tracking number for me after I received the order! According a member of this community's post that you could use UPS (PM will send the order by it) app that using your address to track your order.

Re: Didn't get tracking number

softech — Thu, 11 May 2023 16:01:46 GMT

@brianshort_31 I believe the tracking email is a hit or miss. So, it is best to open ticket with support and confirm if they have shipped out the order yet:

1. Please open ticket via Chatbot (requires access to My Account) using direct link: https://publicmobile.ca/chatbot.

Start by typing "Contact agent ", then click "Contact Us", then click "Other", click "Click here to submit a ticket ↗""
Next, enter your Community login, then enter your question. Finally use My Account login or 4 digits PIN to validate.

2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there