topic Re: How to switch to Koodo and make sure all is paid and there's nothing outstanding? in Get Support

How to switch to Koodo and make sure all is paid and there's nothing outstanding?

nateeboom — Thu, 11 May 2023 15:29:22 GMT

I found a better value plan with Koodo ($39 20 GB) and since Public Mobile is not giving me the option to switch to their promo plan ($40 15 GB), at least in my user dashboard, I'd like to know how I can make sure all is well and paid when I switch to Koodo?

Re: How to switch to Koodo and make sure all is paid and there's nothing outstanding?

hairbag1 — Thu, 11 May 2023 15:33:08 GMT

@nateeboom

any PM customer can select the $40 / 15GB plan. Log in on a laptop...

Re: How to switch to Koodo and make sure all is paid and there's nothing outstanding?

hTideGnow — Thu, 11 May 2023 15:34:02 GMT

Hi @nateeboom PM is prepaid, so you won't owe PM anything when you move away. On the other hand, PM is prepaid and they won't refund you the days left before renewal.

Just login My Account and disable Pre-Authorized payment first

Re: How to switch to Koodo and make sure all is paid and there's nothing outstanding?

Handy1 — Thu, 11 May 2023 15:36:28 GMT

@nateeboom The plan is still there

To change plan sign into my Account and go to plan add-ons tab and use yellow arrow to scroll thru 3G and 4G plans .

Once you find plan you want be sure to change on renewal date . So you don’t lose out on current cycle

but if you decide to leave no worry PM is pre paid service so when you leave you owe nothing

Re: How to switch to Koodo and make sure all is paid and there's nothing outstanding?

softech — Thu, 11 May 2023 15:36:46 GMT

@nateeboom Yes, the $39 /20 GB is a great deal if you need the data. But if you need the save $40/15GB have less data but you save money from rewards

But again, you can always switch to the $40 /15GB plan. Just login to My Account , click Change plan and the plan is there under 4G tab.

PM is prepaid, you always pay on day 1 for the next 30 days service and you need to buy add-on before you use anything extra. So, it is sure "all is well and paid when" you switch