topic Payment Processing Error in Get Support

Payment Processing Error

bliptane — Thu, 11 May 2023 01:08:44 GMT

I've tried 3 cards and all 3 have had errors while trying to process payment for my kids phone. All 3 cards have money in the accounts so I'm not sure what is happening. I've opened a ticket but I'm trying to get this put to bed before she goes away this weekend.

Re: Payment Processing Error

hairbag1 — Thu, 11 May 2023 01:20:26 GMT

@bliptane

if you've sent a request for CSA assistance, watch the little envelop icon on top right side of page will be highlighted when they respond....

Here's an alternative method for you to try...

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Payment Processing Error

Dunkman — Thu, 11 May 2023 02:18:02 GMT

@bliptane

The website is finicky. Try a different web browser, clear cache or incognito mode. Or a different device (preferably a PC or lab top).

When did you submit the ticket? If you submit a ticket before 2 PM ET today, then you should re-submit a ticket. There were issues with the ticketing system.

Re: Payment Processing Error

bliptane — Fri, 12 May 2023 20:25:26 GMT

Ok so I didn't receive any email notification stating there had been a reply to my issue so the ticket auto-closed after 24 hours of inactivity? I'm very frustrated with the lack of live-chat agents. I purchased a voucher and tried to add it to my account but again ran into errors. I don't mean to sound whiny but it's my kids phone and she's been on my case and now she's out of town with friends and no way to contact us as she's the only one with a phone in their group. It'd be great to get this resolved asap

Re: Payment Processing Error

softech — Fri, 12 May 2023 20:44:14 GMT

@bliptane where you got the voucher from? Voucher from some stores have a wait time of 24 hours before it can be used

And how you load your voucher? what error you got?. try again by calling 1.855.4PUBLIC, enter 1 for English and then the phone number (your daughter's) then you can load the voucher that way