topic Re: Phone in Get Support

Phone

Zakiya2009 — Wed, 10 May 2023 20:45:14 GMT

I tried calling and it said I need to buy minutes. I have an unlimited plan..? And no one can call me..?

BKNS27 — Wed, 10 May 2023 20:47:37 GMT

Reboot your phone by powering off then back on.

If that didn’t work, contact a CS_Agent by private messaging on the envelope icon above. SIMon Chatbot seems to have problems last couple of days.

HALIMACS — Wed, 10 May 2023 23:44:43 GMT

Did the reboot work, @Zakiya2009 ?

If not, try resetting your network connections or remove the SIM card and reinsert it.

I presume you are physically in Canada and not outside of Canada, in which case it wouldn't work without a roaming add-on (in the USA only).

gelmer — Thu, 11 May 2023 00:58:07 GMT

Did you check to make sure you are properly signed up to the right plan on this website?