topic What is up with the service here? in Get Support

What is up with the service here?

barndoor — Wed, 10 May 2023 22:40:21 GMT

Starting on May 5 I have done two tickets through Simon 24hours or more apart and used the address provided here to contact the CSA's directly and heard nothing for 30 hours . I can only hope for PM's sake that I'm doing something wrong . I can figure out how to post here ... but how is writing a ticket or sending a pm that complicated ?

Is it because I'm using a personal computer instead of my phone ?

Re: What is up with the service here?

softech — Wed, 10 May 2023 22:50:34 GMT

@barndoor

there has been problem with ticketing system but it is now fixed. Please open ticket again

https://productioncommunity.publicmobile.ca/t5/Announcements/Resolved-Extended-Wait-Times-for-CSA-Response/td-p/979717

Re: What is up with the service here?

HALIMACS — Wed, 10 May 2023 23:32:48 GMT

It's fixed now, submit another:

To contact a Customer Support Agent, there are 2 methods:

Use the ticketing system for a faster response time. Click here to create a support ticket, or,
Send a private message to Customer Support Agent by clicking here. You’ll need to be logged into your Community account for the link to work.

Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar.

Re: What is up with the service here?

barndoor — Wed, 10 May 2023 23:52:50 GMT

@HALIMACS ...the first link takes me to a dead page titled chatbot . I'll try @softech 's link first and if that doesn't work I'll try your other link ...it seems to be live . If that doesn't work I guess I'll port out before I really do have an issue . cheers all

Re: What is up with the service here?

HALIMACS — Wed, 10 May 2023 23:57:59 GMT

Odd @barndoor , thanks for advising.

Is there something we might be able to assist with?

Re: What is up with the service here?

barndoor — Thu, 11 May 2023 05:23:35 GMT

no but thanks ... my biggest concern at this point is I have been trying for six days to contact customer service about a simple question ... the question is now not the main issue .

I'd just like to sort out why this is not working for me before I do have an issue needs a prompt resolution .