topic Re: data loss without using in Get Support

data loss without using

max0515 — Wed, 10 May 2023 22:08:51 GMT

It's noticed that the data loss mainly happened after 12am when I was sleeping.

I turned off the Cellular data setting(iPhone), but still see data consumed in the data history.

Can you check what's going on?

Re: data loss without using

dust2dust — Wed, 10 May 2023 22:15:46 GMT

The timestamps in the usage details are not accurate and can vary. I watched two usages a few days ago. One was at around 9am. The other around 4pm. They then showed up in the usage details at around 1pm. Go figure.

They are accumulative of the amount of data used while data was on. Yet even still...

Control your cell data consumption. Only do OS and app updates via wifi. Turn off cell data usage for all the apps you don't wish to keep updating. Watch those cloud transfers of your data.

Re: data loss without using

Meow — Wed, 10 May 2023 22:36:26 GMT

Somebody mentioned before data usage updates are occurring 2x a day so that could be time when PM updates your usage.

Re: data loss without using

HALIMACS — Wed, 10 May 2023 23:37:06 GMT

@max0515

The data consumed in a 24-hour period is reported in 2 x 12-hour buckets so it is not representative of the actual time of use.

That's just the way public mobile updates the data on the usage screen in self-serve.