topic Re: No cell service in Get Support

No cell service

rakra — Tue, 02 May 2023 23:57:40 GMT

My wife and I have been with PM for years. Recently my phone will no longer send or receive phone calls when it shows full reception bars, while my wife is able to make and receive phone calls. I am able to text, which indicates the service is working. I tried the virtual helper to get a ticket created but it wouldn’t let me enter a custom question. All the pre-made questions didn’t apply.

can anyone direct me in the right direction to fix my reception issues?

Re: No cell service

dust2dust — Wed, 03 May 2023 00:00:52 GMT

I wonder if volte is enabled for your device. Do a full power down restart. Set your networks to 4G/LTE (and maybe etc).

Re: No cell service

computergeek541 — Wed, 03 May 2023 00:02:34 GMT

@rakra wrote:
My wife and I have been with PM for years. Recently my phone will no longer send or receive phone calls when it shows full reception bars, while my wife is able to make and receive phone calls. I am able to text, which indicates the service is working. I tried the virtual helper to get a ticket created but it wouldn’t let me enter a custom question. All the pre-made questions didn’t apply.

can anyone direct me in the right direction to fix my reception issues?

Please go back to the chatbot. If you type in "open ticket", the option will immediately be given.

Re: No cell service

rakra — Wed, 10 May 2023 21:43:13 GMT

Thank you I was able to get in touch with a technician. I needed to reset ,y network settings, which solved my problem.

Re: No cell service

Mich_93 — Thu, 13 Jul 2023 14:50:28 GMT

How do I reset network settings